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Bet365 Casino Review 2023 – Why Is It So Popular?

November 14, 2023
Checked by
Dave S

79 /100

Expert rating

Top casino for live games

bet365, starting its journey from a modest prefab building at the turn of the century, has now burgeoned into a global online gambling colossus. Impressively, it clinched the 'Sportsbook of the Year' accolade at the SBC Awards for six consecutive years.

Originating from a series of UK-based sportsbook outlets, it metamorphosed into a digital behemoth, offering a vast array of services. From sports betting to a live casino, from virtual poker to an assortment of slots and table games, bet365 has it all. Under the stewardship of the Coates family – a name synonymous with British gambling aristocracy – the company boasts operational bases in multiple global locations, including England, Malta, Gibraltar, Bulgaria, and Australia.

In our bet365 Casino analysis, we will delve into its offerings for the gaming community. This review will touch upon aspects like its software prowess, customer assistance, the VIP experience, among other facets.

Operator highlights

  • Trustworthy and respected operator
  • Extensive selection of payment options
  • Intuitive and user-friendly interface

Pros and cons

  • Leading sportsbook with streaming
  • Diverse slots, table, and live casino games
  • High-quality graphics by top providers
  • 24/7 customer support
  • Smooth gameplay on web, mobile, and app
  • No phone customer service
  • No free games

General info

Launch date 04/04/2022
Company behind Bet365 Group
bet365 online casino review

Bet365 live casino and slot games: below average

Some other brands we've checked out on Time2play, such as PartyCasino and PlayOJO casino, offer a whopping 2,000+ games. There are also middle-of-the-road options like 888casino, which gives you access to 700+ games.

In comparison, bet365 offers a more modest selection of 220+ games. Most of these are slot games and live dealer games. The rest include video poker, card games, and table games. Bet365 casino also has a handful of original slots and cash games that you won't find elsewhere. You can find these in the bet365 games section, and they measure up well against other game studios.

Bet365 casino also boasts some impressive progressive jackpot slots with million-dollar payouts. Some notable titles include Buffalo Blitz Megaways and Epic Ape II. They also offer the Age of Gods series, a player favorite despite typically having six-digit jackpots.

Despite having NetEnt and Microgaming slots, it's worth noting that bet365 lacks progressive slots. Popular titles like Mega Moolah and Divine Fortune aren't available here.

Bet365's mobile casino and website offer a wide range of table and card game variations. There are even a couple of baccarat options available.

The standout feature of this online casino is its live dealer games in the bet365 live casino section. They offer a broad selection, including several bet365-exclusive live casino games developed in-house.

It's worth mentioning that Evolution Gaming, the top live casino provider globally, isn't available at bet365. This might be a drawback if you're a fan of their exclusive games. However, if you're looking for classic live casino variations, bet365's live casino lobby delivers.

Players can choose from various live baccarat, live blackjack, live roulette, live poker, game show-style live games, and even live Sic Bo. Bet365 casino scores well when it comes to live casino games.

Game facts

Expert’s pick Dragon Spark
Slots total 140
Popular slots The Walking Dead
Jackpots total 26
Top jackpot Epic Ape II
Table games total 13
Popular table game Quantum Blackjack Instant Play
Live games total 68
Most streamed Andar Bahar

Bet365's online casino also offers a good variety of table games. Some of the top games you can enjoy here include 3 Card Brag, Casino Hold'em, and Premium French Roulette. It's worth noting that all games on bet365 casino are accessible for instant play and download, providing flexibility for players.

Game types

Games rating

85 /100

High-quality game selection

  • Good selection of progressive jackpots
  • Mobile-friendly games
  • Impressive live casino options
  • Limited slot variety
  • Demos after registration

If you're someone who enjoys playing slots, bet365 casino might not be your top choice. Other operators like PlayOJO, PartyCasino, and Royal Panda have a much larger selection, each offering over 2,000 games, in contrast to bet365's 18+. It's a clear choice.

Personally, I'm not thrilled that I can't enjoy popular slots like Book of Dead on this online casino. Even with live casino games, while bet365 has its own offerings, I tend to stick to what I'm familiar with.

One outstanding feature of bet365 casino games is their excellent mobile optimization. Whether you opt for the downloadable version or play in a web browser, I didn't encounter any performance or cashout issues.

It's worth noting that the custom bet365 games are genuinely impressive. Many operators try to create their own games, but they often don't measure up to what established game studios produce. However, bet365's games are of high quality and provide an enjoyable experience. This is a unique offering you won't find elsewhere.

Bet365 games software: 12 software providers

As of the time of writing this review, bet365 has collaborations with 12 software providers. These partnerships bring forth games from various providers, including Ash Gaming, WMS, NetEnt, Genesis Gaming, Blueprint Gaming, and Quickspin. However, the bulk of its game library is supplied by Playtech and Microgaming.

An exciting development in August 2023 saw bet365 casino teaming up with the BRAGG Gaming Group. This portfolio includes Atomic Slot Labs, Indigo Magic, Spin Games, Wild Streak Gaming, and the popular Oryx, adding a diverse range of games to their selection.

Software facts

Most used Playtech
Total providers 12
Live providers 2
Bespoke software Yes
Download Yes

Bet365 does have some notable gaps in its game provider lineup, with Play'n GO and Evolution Gaming being the most prominent omissions. Evolution Gaming is well-known for its top-notch live casino games. Considering that bet365 has its own unique live casino offerings, it's understandable that they don't have Evolution Gaming's portfolio.

Available software

Software rating

78 /100

Limited software provider options

  • Decent top providers
  • Exclusive software
  • Some prominent providers absent
  • Only one live dealer provider

I appreciate the presence of renowned providers like Playtech, Microgaming, and NetEnt on bet365 casino. These providers indeed have excellent reputations.

The unique live casino games on bet365 are not only distinctive but also notably stable and professionally managed. This sets bet365 apart as one of the largest online casino operators globally. Their extensive live studios and skilled dealers make them competitive even with industry leaders like Evolution Gaming.

It's worth mentioning that Pragmatic Play, although currently absent, could add substantial value to the platform. Pragmatic Play is known for its impressive mobile slot games.

While bet365 offers what you need, it may not be the first casino that comes to mind when choosing a gaming destination, given the competition and specific preferences for certain game providers.

Payments: various ways to deposit and withdraw

In the realm of payment options, bet365 casino stands out as a leader.

Currently, no other licensed and regulated casino offers as many as 10 payment options for deposits and withdrawals. The next best options come from Betway casino, Bwin, PokerStars, and Royal Vegas casino, offering nine payment methods.

Bet365 casino provides a diverse range of payment methods, including: Apple Pay, Interac, Visa, Mastercard, Maestro, Instadebit, iDebit, Paysafecard, Click to Pay, and both wire and instant bank transfers. For cashing out your winnings, you can use Interac, Visa, Mastercard, Maestro, iDebit, Instadebit, and bank transfers (both wire and instant).

The processing times for withdrawals vary depending on the payment method chosen. Interac, for instance, processes payments within 24 hours, whereas a wire bank transfer may take 1-5 business days, making it the slowest option. Other methods generally fall within the 24-hour to five-business-day range.

The minimum deposit requirement for Apple Pay, debit and credit cards, Click to Pay, and various e-wallet options is C$10. However, the minimum deposit via wire transfer is C$200.

When it comes to maximum deposit limits, wire transfer allows deposits up to C$200,000, whereas Visa and Mastercard have a lower limit of C$50,000. Other payment options have their own specific deposit limits, which can range from C$400 to C$20,000.

Payment facts

Number of payment methods 10
Top payment Interac
Minimum deposit C$10
Maximum deposit C$200,000
Minimum withdrawal C$10
Max. withdrawal limit C$10,000
Average deposit time Instant
Average withdrawal time Within 24 hours
Average deposit fees No fees
Average withdrawal fees No fees

Bet365 offers a variety of deposit and withdrawal options to cater to different player preferences. There are nine deposit methods and seven withdrawal methods available, ensuring that players can choose their preferred banking provider. Most deposits are processed instantly, although wire transfers may take a few hours. Withdrawal times, on the other hand, can vary based on the chosen method.

Apple Pay is a speedy and secure way to fund your bet365 casino account. One notable advantage is that you don't need to disclose your credit or debit card details when using this method. Deposits made through Apple Pay are not only secure but also free of charge and instant. You can find more information about this payment method on our page dedicated to casinos that accept Apple Pay.

Deposit methods

Withdrawal methods

Payments rating

83 /100

Excellent payment variety for fast transactions

  • Great payment method selection
  • Fast payment processing
  • No fees
  • ecoPayz not available
  • Low withdrawal limits

When it comes to bet365 casino payments, there's little to criticize. They offer a variety of options for both deposits and withdrawals, including essential methods like Interac, credit cards, and Instadebit.

However, it's worth noting that one significant payment option missing from their offering is ecoPayz. Other operators like Betway, ComeOn, and PlayOJO provide this option.

Safety: all the standard features

Bet365 takes player safety seriously and employs various standard safety measures on its platform. To protect players, they use encryption, which involves converting information into complex and unreadable characters, rendering it private and invisible to third parties.

Given the significant amount of money involved in gambling, bet365 casino also ensures the security of its servers using modern technology. They are SSL certified, and payment providers themselves have their own security measures in place.

An additional security feature appreciated by players is the requirement to create a unique four-digit code for withdrawals during the signup process. This demonstrates bet365's commitment to safeguarding player information.

SSL, or Secure Socket Layer, technology is responsible for securing all data transmitted between a user's computer and the external world. You can easily identify a secure connection by looking for the lock symbol on the left-hand side of the bet365 URL, ensuring that all online transactions are safe and your funds are in secure hands.

Safety facts

RNG auditor NJDGE
SSL encryption 256-Bit
Two-step authentication Available
Ever blacklisted? No
Company behind bet365 Group Ltd
Personal loss limits Not available
Self-exclusion Available
Cooling-off period Available

Bet365 provides a comprehensive section on responsible gaming, emphasizing the importance of safe and responsible gambling. This section offers valuable information on how to ensure responsible gambling practices. It covers topics such as setting spending limits and self-exclusion measures for individuals who may be facing gambling-related issues. Additionally, it guides users on where to find support and guidance when dealing with gambling problems, underscoring bet365's commitment to responsible gaming.

Safety rating

94 /100

Top-notch safety features

  • Utilizes state-of-the-art encryption technology
  • Provides security features
  • Slow response to complaints

Safety is indeed a paramount concern for players when choosing a gambling website. Having a gambling license is a crucial indicator that an operator has undergone scrutiny by a third-party governing body.

Bet365 holds a license (55148) from the UK Gambling Commission, as it operates from within the British territory. What's more, it is also licensed by iGaming Ontario (iGO), a subsidiary of AGCO, making it one of the fully regulated and licensed operators in Ontario.

To further assure players of the fairness and integrity of its games, bet365 casino has partnered with eCOGRA. eCOGRA is responsible for monitoring gaming processes, ensuring fair play, and conducting meticulous audits to protect players. With such a partnership, it becomes exceedingly difficult for the casino to manipulate predetermined game RTPs.

Bet365 casino's strong commitment to responsible gambling and data security policies instills trust in its users. The platform provides comprehensive information to prevent gambling addiction, employs state-of-the-art technologies for player protection, and goes the extra mile to verify the identity of its players, all contributing to a secure and trustworthy gaming environment.

Mobile features: all major games present

The number of games available on the bet365 browser version is the same as what you'll find on the bet365 mobile app. When it comes to playing your favorite bet365 games on your phone, you have two options: you can download the app from the Play Store or Apple Store, or you can use the web app version.

Bet365 is a top-tier operator globally, and they've optimized their web app for mobile devices to the extent that you don't necessarily need to download it to your phone. When you access it on your mobile device, you'll notice a banner at the top, offering the downloadable bet365 casino app. You can choose to download it or continue using the web app.

Navigating the bet365 mobile casino is straightforward, with just a couple of scrolls needed to find the information you're looking for. The payment interface on the mobile platform is seamless, ensuring a smooth experience when making payments through your mobile device. It's just as easy as using the desktop version.

Mobile facts

Native app Yes
Browser access Chrome | Safari | Edge | Mozilla | Opera
Mobile games 110+
Top mobile game 7-Seat Baccarat
Live mobile games 20+
Mobile UX Good
The mobile interface of bet365 is designed to be user-friendly and intuitive. It can even keep track of your search history, making it easier to access your favorite games and frequently searched features. Importantly, bet365's mobile casino offers the same experience as the desktop version, allowing for seamless transitions between devices. Additionally, the site loads quickly on both phones and tablets, ensuring a smooth and responsive gaming experience.

Supported operating systems

Mobile rating

81 /100

Outstanding mobile gaming experience

  • 110+ mobile games
  • Easy to navigate
  • Good game choices
  • On-screen code errors
  • Top games hidden

The bet365 platform has been designed to cater to a wide range of gamblers. It's compatible with most browsers, including Chrome, Safari, Edge, and Mozilla. It's reassuring to see that the casino offers a consistent gaming experience across both browsers and mobile devices.

Many Android and iOS users appreciate the mobile casino for its intuitive and straightforward design. Furthermore, the functionality is smooth and trouble-free on both platforms. Depositing and withdrawing money through the app is also a seamless process.

The user-friendly interface ensures that all casino games are easily visible, making gameplay accessible for all players using the casino gambling app. The games fit neatly on the screen, and navigation is effortless.

Bet365 provides a variety of betting options, making it suitable for a diverse audience. You'll find a wide selection of casino games and top sports events on this platform. Additionally, the website loads quickly, with an average loading time of under five seconds, aligning with industry standards.

However, there is room for improvement in certain areas. Unlike many other online gambling sites that prominently feature their most popular casino games on the homepage, bet365 doesn't follow this convention. Instead, some games are buried deep within the app and can be challenging to locate. Aside from this minor issue, the bet365 mobile casino is close to perfection.

Customer support: live chat and FAQs

Bet365 provides multiple avenues for customers to get in touch with their support team. You can send messages through the live chat box for real-time assistance. Additionally, they offer a detailed FAQ section containing answers to common questions.

In the Help section, you'll find a search bar at the top where you can enter keywords to quickly locate information. If you can't find the answers you're looking for, you can easily navigate to the chat box. Notably, the live chat support is available 24/7, ensuring convenience for customers worldwide, regardless of time zone differences.

Bet365 maintains a presence on social media platforms, specifically Facebook and Twitter, with the username @bet365. Their help section addresses various queries, including login issues, responsible gaming tools, withdrawals and deposits, account verification, and other relevant questions. This offers another channel for customers to seek assistance and information.

Support facts

Availability 24/7
Live chat Yes
Phone 1-888-8-BET-365 and 1-833-754-8200
On-page support FAQ and Help sections
At this casino, each complaint is assigned a distinctive reference number, which is subsequently reviewed by a customer service representative. Should you remain dissatisfied with the initial resolution, you have the option to elevate your concern to the casino's Customer Service Management Team.
Support rating

93 /100

Professional customer support

  • Accessible Help section
  • 24/7 live chat support
  • Support notifications available
  • Search bar functionality issues
  • Slow response from customer agents

Customer friendliness and satisfaction hold significant importance for top online casinos, often being key factors considered by customers when assessing gambling websites. Unfortunately, in several aspects, bet365 falls short of meeting these expectations. Let's begin by examining the live chat feature of this online casino.

Upon clicking 'Join Chat,' I had hoped for a swift connection with a chat agent. However, there was a delay, and I eventually had to close the chat window. It's crucial that bet365 addresses this issue promptly. Additionally, it would greatly enhance the user experience if bet365 implemented a notification system to inform users when chat agents become available.

Bet365's practice of requesting personal details before addressing queries can be seen as cumbersome and bothersome by users. Furthermore, the website's search bar could benefit from further optimization, as other casinos such as ComeOn and SlotsMagic offer more intuitive and seamless navigation experiences. Numerous users have also reported issues with the efficiency of the live chat, indicating a need for improvement in this area. Lastly, the extended site maintenance periods, sometimes lasting up to two hours, have been a source of frustration for many users and should be addressed.

Usability: easy registration process

Registering with bet365 is a swift process. Simply click the 'Join' button located on the right-hand side of the homepage. During the signup, provide your name, email address, country of residence, and address. Additionally, you'll need to create a four-digit security code as part of the signup process.

Usability facts

Ease of navigation Very quick
Game filters Yes
Search function Yes
Loading speed 0.3
Web UX Good
Other products Sports | e-Sports | Poker
Signing up as a new player on this virtual casino involves three scrolls and 12 steps. If you decide to exit the process before completion, rest assured that your data will be saved. When you return to complete your registration, you can seamlessly pick up where you left off. Additionally, the homepage provides visibility of trending games and other prominent features for players to explore.

Usability rating

91 /100

Seamless usability

  • Fast registration process
  • Excellent navigation and filtering
  • Website has slow response times
  • Captcha doesn't work properly

There are several compelling reasons why bet365 deserves its ranking. Firstly, the signup process is remarkably straightforward, requiring only the completion of 12 fields to join the platform. This simplicity sets it apart from other casinos where the registration process can be more complex.

However, it's worth noting that the registration process at bet365 isn't entirely seamless.

Furthermore, while there is a search bar on the homepage, it doesn't perform as expected. When I entered 'jackpot' in the search field, I received only one search result. While jackpot games can be easily found by navigating through the site, the search function could benefit from more robust functionality.

Expert verdict

Bet365 casino distinguishes itself from the competition in three key ways. Firstly, it offers an extensive range of payment options. Secondly, it has established a strong reputation for safety and reliability. Thirdly, its mobile optimization and overall functionality are top-notch.

With 10 diverse payment providers, robust security measures, and a user-friendly design, bet365 maintains a high level of professionalism among online casinos. Its primary limitation lies in the game selection and variety, which may fall short compared to some competitors.

However, if you have a preference for bespoke live casino games and aren't primarily focused on slot games, then bet365 can be an appealing choice.

Furthermore, for those interested in sports betting, the platform offers one of the world's top markets and odds through the bet365 sportsbook, further enhancing its appeal.


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At luckymarmot.com, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, luckymarmot.com is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.

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