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PointsBet sportsbook Ontario review

Dave Surr
March 7, 2024
Checked by
Dave S

86 /100

Expert rating

Interactive betting experience

19+. All betting-related products and services regulated by iGaming Ontario are available only to those physically present in Ontario. Play responsibly. Contact ConnexOntario for support.

PointsBet, a recent entrant in North America's sportsbook scene, has rapidly gained popularity in Canada. With more than 20 sports to bet on and a range of betting options, it's become a top choice for bettors in Ontario.

The PointsBet sportsbook Ontario review, carried out by a luckymarmot specialist, thoroughly examines the site's features. This includes the effectiveness of its mobile app, security measures, payment options, the competitiveness of odds, and the variety of betting markets available.

Operator highlights

  • Over 20 betting markets
  • Full cash-out available
  • Renowned and trustworthy sportsbook.

Pros and cons

  • Easy-to-use website
  • Offers same-game parlays
  • 24/7 customer service
  • Limited live betting variety
  • Missing niche markets
  • Few payment methods

General info

Launch date 04/04/2022
Company behind PointsBet Holdings Limited

PointsBet Canada sports and betting markets

PointsBet provides a wide array of sports betting markets. By accessing the PointsBet mobile app, you can explore various sports options like American football, hockey, basketball, and more. This includes a range of sports such as arena, boxing, baseball, cricket, football, golf, and handball.

Additionally, the sportsbook adapts its offerings based on market demand, featuring events in MMA, motorsports, rugby union, and others like rugby league, snooker, soccer, volleyball, novelty events, and tennis.

However, it's important to note that not every sport listed is always available for betting to all users. The PointsBet app conveniently displays all the available betting options.

Sports events facts

Total number of sports to bet on 21
Bet options per match (American football) 20+
Bet options per match (hockey) 20+
Alternative options Yes

Moreover, the platform allows betting on international sports, including Swedish hockey and soccer. Bets can also be placed on American favorites such as basketball and NFL games.

Game types

formula 1
Formula 1

Available events

PGA Tour Canada

Sports and markets rating

86 /100

Many sports betting choices

  • Wide betting market selection
  • Diverse international sports
  • Includes points betting
  • Missing some niche markets

PointsBet boasts a diverse selection of over 20 sports betting markets, along with additional features like online casinos. Key sports on this platform mainly focus on American events, such as the NFL, basketball, and tennis.

The NFL, America's premier professional football league, stands out as a popular choice among PointsBet's offerings. However, the platform doesn't include some smaller and minor sports markets that competitors like bet365 cover more comprehensively.

One aspect of PointsBet Ontario sportsbook that stands out is the inclusion of international sports events. Bettors can engage in a variety of international tournaments spanning sports such as soccer, football, basketball, Swedish hockey, among others.

An intriguing aspect of this sportsbook is the concept of points betting, which offers an alternative to traditional fixed odds betting. In points betting, the potential gains or losses fluctuate until the conclusion of the event being bet on.

PointsBet also provides live-streaming for certain events, although this feature is limited to a few sports like tennis, volleyball, soccer, and table tennis.

For NFL betting, the sportsbook offers various options, including parlays, live betting, overs and unders, and player props. Additionally, there are game props and other bet types, each with its own set of rules.

Hockey, another favored sport among bettors, offers betting possibilities such as money lines, player props, and point spreads. Bettors can also engage in team props, points total, future bets, and game props in hockey betting.

Online sports betting features at PointsBet

PointsBet Canada provides standard yet essential betting features to sports enthusiasts. The platform includes a live betting option for popular events, characterized by its user-friendly interface. This feature offers bettors the chance to place bets in real-time as the event unfolds, with odds that adjust dynamically with the game's progress.

Live streaming is another key feature at PointsBet Canada, enabling bettors to engage with events during less busy times. However, this benefit is currently restricted to certain sports. Esports, volleyball, and soccer are among the events that support live betting on the PointsBet sportsbook.

Additionally, PointsBet offers a 'cashout' option, which is available for almost all pre-match single bets. This feature allows bettors to settle their wagers at a convenient time. It enables users to either secure their winnings early or minimize losses if the event is not unfolding favorably.

Betting features facts

Cashout Yes
Bet builder Yes
Live stream Yes
Live betting Yes
Download Yes

The PointsBet website features live in-game or same-game parlay betting for NBA and NFL games. Bettors can conveniently assemble their live same-game parlays during breaks or intermissions directly on their bet slip.

Betting features rating

81 /100

Strong betting features overall

  • Same-game parlays available
  • Custom bet creation option
  • Features limited to certain games
  • All events have live streaming

The presence of live betting for major events on the PointsBet online sportsbook is a significant advantage, making it a preferred choice for many. The platform's live betting section is notably user-friendly, offering bettors multiple chances to place bets as the game progresses.

An interesting aspect of PointsBet is its live-streaming feature, which allows betting on events during quieter periods. However, its limitation to only a few sports and markets raises questions, especially when compared to sites like 888Sports, where live streaming is more broadly available.

The cash-out option, a relatively new feature at PointsBet, offers bettors the flexibility to exit a bet early. This means there's an opportunity to secure some returns from a bet that's still in play.

PointsBet Canada enhances the betting experience by allowing bettors to modify their initial stakes from previous bets, potentially increasing their winnings. This is particularly beneficial when accumulating bets for higher odds.

Traditional parlays are a staple on PointsBet Ontario sportsbook, with the addition of in-game parlay betting for popular sports like basketball and American football.

PointsBet also distinguishes itself with the Points betting option, a unique form of wagering that lets users carefully consider their bets. This feature is especially popular in the NFL and NBA sections and can boost a player’s winning potential.

PointsBet sports betting odds

The PointsBet sportsbook is known for offering favorable odds, leading to higher potential payouts for sports bettors. This platform stands out by providing odds that are often more competitive than those found on many other online sportsbooks. It consistently offers standard, yet compelling betting odds.

This sportsbook caters to bettors looking for competitive and unique odds, aiming to secure advantageous deals. Upon reviewing markets like NHL, NBA, and golf, it's clear that PointsBet consistently maintains strong odds.

Apart from the traditional fixed odds betting familiar to most bettors, PointsBet introduces an innovative approach to spread and total betting. This method embraces the principle of "the more you are right, the more you win," creating dynamic payout structures based on the margin of victory or accuracy of the bet.

Betting features facts

Average payouts 92.80%
Average football payouts 93.10%
Average hockey payouts 92.40%
Average baseball payouts 94.00%
Average live payouts 91.70%
Boosted odds Yes

PointsBet offers a range of popular and secure payment methods, applicable to both deposits and withdrawals on the platform. Let's explore these payment options in detail.

Odds rating

91 /100

Profitable lines with competitive odds

  • High basketball payouts
  • Excellent live bet payout rates
  • Lower football payouts

PointsBet stands out in Ontario's sportsbook market for its notably competitive odds. For instance, their soccer betting odds surpass the average market rates. The platform also boasts a wide variety of betting options, including live betting, which isn't consistently available at other sportsbooks.

PointsBet is proactive in updating its odds to align with the evolving sports world. A key example is their quick adjustment of the Maple Leafs’ Stanley Cup odds in response to Auston Matthews' injury, shifting from +600 to +700. This responsiveness ensures that bettors receive the most current and accurate information.

Overall, PointsBet provides above-average payout rates and highly competitive odds, positioning it as an appealing choice for sports bettors in Ontario. However, it's noteworthy that some competitors, like FanDuel, offer payout rates exceeding 95%.

Payment options at PointsBet Ontario

PointsBet facilitates wire transfers through online banking, a method that's straightforward and user-friendly. However, the lack of a wallet option in certain regions might detract from its appeal for some users.

In addition to wire transfers, the platform supports card payments, primarily accepting Visa and MasterCard. PointsBet also accommodates transactions through various online payment methods. These options are designed for smooth and efficient processing.

The platform ensures convenient withdrawal processes. By linking your regular bank account to your PointsBet account, withdrawals become more streamlined. Once this setup is complete, you can typically expect to receive your funds within 24 hours.

Payment method facts

No. of payments 5
Best option Trustly
Minimum deposit C$5
Maximum deposit C$50,000
Minimum withdrawal C$5
Maximum withdrawal N/A
Average deposit time Instant
Average withdrawal time 48-72 hours
Average deposit fees No fees
Average withdrawal fees No fees

PointsBet provides a selection of widely recognized and secure payment options for sports betting, catering to both deposits and withdrawals on the platform. Let's delve into and discuss these payment methods in detail.

Deposit methods

payment method mastercard
payment method bank transfer
Bank Transfer
payment method apple pay
Apple Pay
payment method Paypal
Pay Pal
instadebit payment method
paynearme payment method
trustly payment method

Withdrawal methods

payment method Paypal
Pay Pal
trustly payment method

Payments rating

86 /100

Dependable deposit and withdrawal methods

  • Five payment methods
  • Supports cards and online banking
  • Accepts Trustly, a rare feature
  • Less variety than competitors

Regarding PointsBet's payment options, their security measures are noteworthy. PointsBet holds the necessary licenses for financial transactions and employs encryption software to safeguard customer data. They are recognized for prompt transaction processing, with payouts typically reaching their destination within 1-3 days.

Wire transfers on PointsBet are especially user-friendly, representing one of the simplest methods for depositing or withdrawing funds from a sportsbook.

However, the absence of an e-wallet withdrawal option is a limitation of this platform. Despite this, there are alternative secure withdrawal methods available, including MasterCard, bank transfers, cheques, and credit cards. While these options are reliable, not all of them guarantee receipt of funds within 24 hours.

For instance, debit and credit card transactions may sometimes take longer than 24 hours, and cheques can require up to 3 business days or more to process.

As for payment limits, the flexibility PointsBet offers is quite accommodating. The minimum deposit is set at a very accessible C$5, while the maximum deposit can go up to C$50,000, although this limit varies depending on the chosen payment method.

Safety features

PointsBet is a secure and safe sportsbook, employing robust technologies to ensure user protection. The platform uses 128-bit SSL encryption technology for all its connections, safeguarding data transmission. Additionally, geofencing technology is utilized to restrict online sports betting only to users within the approved regions.

The sportsbook is fully licensed by the Alcohol and Gaming Commission of Ontario (AGCO), reflecting its compliance with regulatory standards.

For added security, PointsBet employs secure firewalls and servers. These measures ensure that all sensitive information entered on the website is well-protected, giving users peace of mind regarding the safety of their data.

PointsBet Canada also prioritizes responsible gambling and has implemented various tools to help manage betting behavior. This approach underlines the platform's commitment to user welfare.

Moreover, PointsBet enjoys endorsements from prominent sporting entities and teams. This includes associations with the AFL, NRL, and NBA, as well as support from teams like the Denver Nuggets and the Los Angeles Lakers. Such backing adds a layer of credibility and confidence for users betting on the platform.

Safety facts

RNG auditor N/A
Seals of Trust iGaming Ontario
Responsible gambling ConnexOntario, RGC, CAMH, GamTalk
SSL encryption 128-bit
Ever blacklisted No
Licensed The Alcohol and Gaming Commission of Ontario
Self-imposed spending limits Available
Self-exclusion Available
Cooling-off period Available
Account authentication Required
Two-factor authentication Available

PointsBet sportsbook implements measures to prevent minors from using its platform, aligning with responsible gaming practices. Their terms and conditions stipulate that member verification hinges on the successful authentication of their identification. When it comes to card payments, the platform requires identity verification. This process is crucial to ensure that all gamblers on PointsBet are of legal age for placing bets. Such measures are part of PointsBet's commitment to maintaining a secure and responsible betting environment.

Licensed by
The Alcohol and Gaming Commission of Ontario
Trusted by
RGC (Responsible Gambling Council)
CAMH (The Centre for Addiction and Mental Health)

Safety rating

86 /100

SSL-encrypted secure site

  • Self-exclusion and cool-off options
  • Regulated and licensed
  • Never on blacklist
  • 128-bit encryption used

In assessing the safety and security of PointsBet, it's evident that the platform employs 128-bit SSL encryption technology to safeguard user data. While effective, this is a notch below the 256-bit encryption used by some competitors like Bwin sportsbook.

In terms of player protection, PointsBet earns commendable marks. The use of geofencing technology is a significant measure, ensuring that sports betting activities are confined to authorized regions.

Licensing is another strong point for PointsBet. The platform is regulated and licensed by the Alcohol and Gaming Commission of Ontario (AGCO), affirming its status as a legally compliant and safe gambling environment.

The use of secure firewalls and servers by PointsBet further bolsters its security credentials. The platform claims that these measures provide additional protection, contributing to an 85% security rating in terms of safeguarding sensitive data from unauthorized access.

A notable aspect of PointsBet's commitment to safety is its policies on self-exclusion and cooling-off. These practices are designed to assist gamblers dealing with addiction, helping to prevent issues like overspending and fostering a more responsible gambling culture.

Customer support at PointsBet

PointsBet Ontario excels in customer service, offering round-the-clock support through live chat and email. The responsiveness and effectiveness of their agents, who are both friendly and well-trained, contribute to a positive customer experience.

The company also boasts an extensive help center. This resource is designed to provide rapid assistance, ensuring user satisfaction. The live chat feature is particularly noteworthy for its prompt responses, with minimal to no wait times.

At the bottom of the PointsBet homepage, users can find various contact options, including 24/7 live chat, email, and phone support. Additionally, the help section is a valuable tool for users seeking to familiarize themselves with the sportsbook's rules, account details, payment methods, and other technical aspects. This comprehensive approach to customer service underscores PointsBet's commitment to addressing users' needs and queries effectively.

Support facts

Customer support availability 24/7
Live chat Yes
Email [email protected]
Phone +1 833 441 1940
On-page support FAQs & Help section
PointsBet Canada includes a helpful section specifically designed to assist new users with account registration. This resource not only guides them through the process of setting up their accounts but also provides clear instructions on how to view their payment transactions, including both deposits and withdrawals, among other essential steps. This feature is particularly useful for those new to the platform, ensuring a smooth and user-friendly experience from the start.
Support rating

86 /100

Excellent customer care

  • Approachable customer service
  • Quick responses
  • 24/7 support availability
  • E-mail contact somewhat concealed

Upon personal evaluation of PointsBet's customer support, the experience was notably excellent, meriting an 85% rating primarily due to the consistent availability of care centre agents.

Further scrutiny of their customer care service revealed three key aspects. First, the platform's agents are promptly responsive to user inquiries and complaints. Second, there is a strong emphasis on ensuring user satisfaction. Additionally, their communication channels are accessible 24/7, providing constant support.

PointsBet includes both a contact phone number and email on their sports betting platform. The live chat feature stands out for offering immediate responses at any time, further enhancing user experience.

The efficiency and effectiveness of PointsBet's customer care system are commendable. An additional aspect that enriches their customer service is the "help" section, located on the left side of the homepage. This section is particularly valuable for new users, offering guidance about the platform, including detailed instructions on how to register and navigate the site. This comprehensive support system underscores PointsBet's commitment to a user-friendly and supportive betting environment.

PointsBet platform usability

PointsBet Canada has successfully developed a stylish and user-friendly betting platform. The interface, featuring a dark red and black color scheme, creates a warm and inviting atmosphere while ensuring that all site content is easy to read.

Navigating the PointsBet interface is straightforward, without any lag, making the user experience smooth and uncomplicated. Users can access the platform through the mobile app on their devices or via a web browser. Regardless of the access method, the interface's aesthetic design and optimal functionality contribute to an excellent user experience.

The betting section of PointsBet prominently displays the highlights of the day's upcoming events. Users can easily switch between tabs for different sports, such as hockey, basketball, and baseball, among others. Additionally, the interface boasts a unique feature that highlights future betting attractions, adding to its appeal and functionality.

Usability facts

Ease of navigation Readable and smooth
Search function Yes
Live sticky chat Yes
Interface rating Impressive interface with easy-to-use features
UX rating Excellent
Mobile app Yes
Mobile usability rating The interface is ideal for mobile users
Other products Casinos, Poker, E-Sports
The user-friendliness of the PointsBet sports betting app deserves attention. Compatible with both iOS and Android devices, it broadens its reach to a wide user base. To get started with PointsBet, users simply need to download the app and create an account. This app also provides convenient access to the sportsbook’s spread betting feature, enhancing the betting experience for its users.

Play on these devices


Platform rating

86 /100

Exceptional user experience

  • User-friendly website and app
  • Great readability
  • Includes search feature
  • Interface not favored by all
  • Few language choices

PointsBet has indeed crafted an appealing platform for gamblers. The black and dark red-themed interface is a matter of personal preference; while it's not an issue for some, others might not be as keen on this color scheme.

However, the design does not compromise the readability of the content on the platform, a testament to the thoughtful design work by its creators.

The user-centric approach of PointsBet is evident in the interface's simplicity and ease of navigation. The absence of complex processes and the ability to access the platform via mobile add to its appeal.

The inclusion of a search option in the interface significantly enhances usability. After registering, I found it easy to locate any information needed, thanks to this feature.

The betting section's layout, which prominently displays the day's upcoming highlights, is another user-friendly aspect. The ability to switch between different sports tabs and the feature showcasing future betting attractions further enriched my experience while exploring the platform.

Expert verdict

Our analysis of PointsBet reveals it as a highly secure choice for gamblers, fully licensed and compliant with Canadian regulations. It caters flexibly to a wide range of sports betting enthusiasts and offers exciting features like live betting and live streaming, among others.

What distinguishes PointsBet from many competitors is its unique offering of spread bets. This innovative approach is likely to be well-received by bettors, showcasing the sportsbook's commitment to introducing fresh and appealing options.

The interface of PointsBet is both simple and professional, aligning with the standards of top sports betting sites, and ensures ease of access. The support team stands out for being friendly, welcoming, and readily available to assist.

Overall, PointsBet aligns with what one would expect from a leading sportsbook, offering dependable payment methods and helpful customer support. While the platform is ideal for many users, the limited range of payment options could pose a drawback for some bettors.


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At Lucky Marmot, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, Lucky Marmot is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.