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Jackpot City Review 2023 Is It Ontario Canada’s Top Casino?

Dave Surr
November 27, 2023
Checked by
Dave S

94 /100

Expert rating

Great for progressive jackpots

19+. All betting-related products and services regulated by iGaming Ontario are available only to those physically present in Ontario. Play responsibly. Contact ConnexOntario for support.

JackpotCity Ontario Casino in offers a secure platform with numerous payment methods for players. However, its range of slots and software could be better.

In 2023, Luckymarmot casino professionals assessed the strengths and weaknesses of this operator, covering areas like games, payments, security, support, and mobile compatibility.

Operator highlights

  • Games by Microgaming and NetEnt
  • Fast transactions and assistance
  • Eight payment choices

Pros and cons

  • Massive progressive jackpots
  • Excellent VIP program
  • Multiple support channels
  • Too few casino games
  • Unintuitive user interface
  • Just two software providers

General info

Launch date 22/08/2022
Company behind Super Group
JackpotCity casino Review

JackpotCity casino in Canada: games

JackpotCity online casino presents over 400 distinct casino games for Canadian players. Options range from online slots and roulette to video poker and more. Notably, slot games come from renowned software companies like Microgaming and NetEnt. They also offer live casino games sourced from Microgaming.

The live casino feature at JackpotCity Ontario immerses you in a real-casino feel. The platform employs high-definition cameras, capturing every action of the dealer.

The platform boasts a vast array of online slots, with more than 200 JackpotCity slots to pick from. Some of the notable slots include Arctic Magic, Thunderstruck II, and Arena of Gold. Additionally, there are over ten progressive jackpot slots, with Mega Moolah Slot being a standout.

Beyond slots, JackpotCity features traditional three-reel games. You can also enjoy table games such as blackjack and roulette. Live dealer games are available too. However, due to stricter regulations in Ontario, the game selection is somewhat limited. Consequently, games like bingo, keno, or scratch cards aren't available.

Game facts

Expert’s pick 9 Masks of Fire
Slots total 200+
Popular slots Starburst
Jackpots 10+
Top jackpot Mega Moolah
Table games 50+
Popular table game Atlantic City Blackjack

In our review of JackpotCity casino, we discovered that recent and popular games are conveniently saved in the casino's main area. Plus, there's a demo mode available, perfect for players looking to sample a game without committing any money.

Game types

Games rating

81 /100

Average gaming choices

  • Play games in demo mode
  • High-quality games
  • Top-tier jackpots
  • Limited mobile game selection

If you're searching for a casino boasting a great slot selection, JackpotCity should be on your list. Apart from its slots, it also presents a commendable array of jackpot games. When players explore JackpotCity's online platform in Canada, they'll find a game range comparable to notable Canadian sites, such as Royal Vegas casino and the bet365 platform.

Once registered, players can dive into a rich gameplay experience. I noticed that JackpotCity Ontario showcases some of the top progressive jackpots and slot options. Its progressive jackpot prizes frequently reach or exceed six figures. Additionally, with over 200 slots and video slots, players are in for a treat.

A standout feature was the inclusion of a demo mode for games, a rarity among Canadian online casinos. This feature significantly contributes to JackpotCity's positive reputation.

The casino also provides an assortment of table games like blackjack, roulette, and video poker. But, these were the sole table offerings, and specialty games were missing. Given Ontario's regulations, it might be a while before the casino expands its game list.

Nevertheless, the available games are sure to provide an enjoyable experience, especially since they're eCOGRA certified, ensuring fairness and safety.

One area needing enhancement is their live dealer game selection. It’s somewhat restricted, and other Canadian platforms offer a broader variety.

To sum up this review, JackpotCity's game offerings are decent but not exceptional. Other casinos, such as LeoVegas and PartyCasino, provide a more extensive collection, boasting 700+ games and diverse live dealer options. Thus, JackpotCity should collaborate with additional software providers to enhance its game selection.

Software providers at JackpotCity

The casino's games are sourced from two leading software developers: Microgaming and NetEnt. Both are recognized for producing reliable and fair games, which employ Random Number Generator (RNG) technology.

RNG guarantees that games on this gambling platform are unbiased, benefiting both players and the casino by ensuring a genuine online gaming experience.

While both Microgaming and NetEnt supply the slots, only Microgaming provides the live dealer games. A highlight is the variety of betting limits available, accommodating Canadian players with diverse preferences. This allows players to pick games that align with their specific interests and budgets.

Moreover, JackpotCity boasts a premier mobile casino in Canada. This ensures that iPhone and iPad users can indulge in their preferred games on their devices, anytime and anywhere. The mobile version encapsulates most of the online casino features and several classic games. The combined efforts of the two software giants largely contribute to JackpotCity's prominence.

Software facts

Most used Microgaming
Total providers 3
Live providers 1
Bespoke software Yes
Download Yes

The live software developers are renowned for crafting polished and engaging games, ensuring players a smooth and glitch-free experience. Plus, the games promise to be both enjoyable and thrilling.

While Microgaming and NetEnt predominantly fuel this online casino, other popular names like Evolution Gaming, Iron Dog Studios, and Play’n Go were missing from their lineup. Should JackpotCity collaborate with these and other providers, their game collection is bound to expand significantly.

Available software

Software rating

76 /100

Partners with two leading software providers

  • Guaranteed excellent production quality
  • Reputable software developers
  • Limited to two software providers

It's commendable that the casino has collaborated with esteemed providers, adding credibility to their platform. Working with Microgaming not only boosts their reputation but also ensures a smooth gaming experience free from technical hitches.

They've also teamed up with NetEnt for their slot offerings, known for delivering enjoyable and captivating slots. However, the reliance on just these two providers for their entire slot collection is a letdown. Moreover, only Microgaming caters to the live dealer segment.

Notably absent are offerings from leading providers such as BetSoft, Play’n GO, and Evolution Gaming. When stacked against other Canadian casinos like BetMGM or 888casino, JackpotCity pales in comparison. Those platforms boast contributions from over ten software providers, featuring a diverse game selection exceeding 700 titles. Their live dealer sections also benefit from industry giants like Evolution Gaming and Playtech.

The limited collaboration with software developers is a shortcoming for the casino. To stay competitive, they need a broader understanding of player preferences and market dynamics. While Ontario's regulations might delay the integration of new software developers, it's crucial for the casino's growth.

In summary, to genuinely attract and retain players, diversifying software partnerships is vital. As it stands, this aspect of the casino doesn't shine brightly, resulting in a lower rating from me. The casino should prioritize expanding its gaming library by onboarding more software providers.

Payment methods

JackpotCity casino offers a decent array of payment options for players. Available methods include Visa, Mastercard, Interac, iDebit, MuchBetter, and Apple Pay, to name a few. Excluding Paysafecard, you can use all these methods for both depositing and withdrawing funds.

With a minimum deposit set at C$10 and the minimum amount for withdrawal at C$50, the casino ensures a low-entry point for players. Safety is a priority at JackpotCity, as evident from their use of SSL encryption technology, safeguarding players' sensitive details.

Withdrawal times at the casino vary. For e-wallets, iDebit, and Interac transfers, funds are received within 24 hours. Conversely, bank and e-check transfers might extend up to 72 hours. As of this review, there's no set cap on withdrawal amounts at JackpotCity.

Before processing withdrawals, players must undergo a KYC verification to combat fraud. This entails submitting identification documents, such as a copy of an ID and a recent utility bill, for validation before any withdrawal request is approved.

Payment facts

No. of payments 8
Top payment Interac
Minimum deposit C$10
Maximum deposit C$25,000
Minimum withdrawal C$50
Maximum withdrawal C$10,000
Average deposit time Instant
Average withdrawal time 48 – 72 hours
Average deposit fees No fees
Average withdrawal fees No fees

The casino offers a variety of reputable online banking methods, ensuring both swift and safe transactions. With a reasonable minimum deposit threshold, it caters to players of all budgets.

There are eight payment options available to players, presenting a sufficient range for Canadians to find a suitable transaction method. Notably, some of these methods are tailored specifically for Canadian users.

Deposit methods

Withdrawal methods

Payments rating

89 /100

Accredited banking options

  • No deposit fees
  • Minimum deposit: C$10
  • Diverse payment methods available
  • Set withdrawal and deposit limits

In my view, the casino has excelled in providing its payment solutions. They present a diverse array of deposit and payment methods, enabling players to dive into gaming right after their deposit, which is notably swift.

JackpotCity values player autonomy, offering a broad spectrum of payment avenues. This flexibility benefits players, letting them deposit and withdraw funds using their desired methods.

I applaud JackpotCity for embracing Interac, a leading Canadian payment option. Additionally, by setting the deposit bar at just C$10, they accommodate players with a modest budget.

The consensus among user Jackpot City casino reviews regarding payment options is positive, and it's evident why. The casino boasts trusted payment methods like Instadebit, Paysafecard, and eCheck. The Paysafecard, in particular, offers a straightforward prepaid alternative for players on the move.

Prominent payment options such as Interac and MuchBetter are consistent favorites in Canadian casinos. The absence of deposit charges enhances the appeal. Additionally, their commitment to ensuring player security with mandatory KYC protocols is noteworthy. All in all, the casino's payment solutions met my expectations.

Safety features

JackpotCity casino operates under the jurisdiction and oversight of the Alcohol and Gaming Commission of Ontario, ensuring it's a legitimate and trustworthy platform. As of this assessment, the casino employs 128-bit encryption, safeguarding player data from unauthorized access.

When you register, the casino gathers data about your job status. Furthermore, they use geolocation to confirm your physical location for device access. With their KYC verification process, they bolster their security measures. Such protocols are vital in curbing potential threats like fraud or money laundering.

Moreover, the casino is a staunch advocate for responsible gaming. Within your JackpotCity casino profile, you can access your transaction log. They offer a self-evaluation test and the option for complete self-exclusion if needed. Importantly, they also provide tools to set personal spending limits, assisting players in managing their gambling budget effectively.

Safety facts

Auditing seals eCOGRA
Responsible gaming seals ConnexOntario
SSL encryption: 256-bit 128-bit
2-step authentication Available
Ever blacklisted No
Licensed The Alcohol and Gaming Commission of Ontario
Company behind Super Group
Personal loss limits Available
Self-exclusion Available
Cooling-off period Available

With the JackpotCity casino platform, you can activate a reality check reminder. The casino also implements a time-out period for added safety and provides a direct link to a responsible gambling website right on their site.

Licensed by
Trusted by

Safety rating

92 /100

Licensed and regulated, but not exceptional

  • 128-bit SSL encryption
  • Standard security measures
  • Self-exclusion and limits available
  • No distinctive security features

Safety is paramount when it comes to online casinos. The fear of identity theft or scams is real for many. That's why it's crucial to play on a trustworthy online casino platform. JackpotCity prioritizes its customers' well-being by offering a secure platform to protect their data.

However, in my perspective, JackpotCity seems to have only implemented standard security measures. They'll need to step up their game to compete with other prominent casinos like LeoVegas, Caesars, and BetMGM.

Top-tier casinos are both licensed and regulated, and JackpotCity is no exception. Holding licenses from esteemed regulators like the Kahnawake Gaming Commission and the Malta Gaming Authority signifies the casino's commitment to player safety.

In an age where data breaches and cyberattacks are rampant, especially in inadequately secured casinos, JackpotCity ensures players don't have to stress over such concerns. They claim to have robust security on their site, assuring players that their information remains protected.

JackpotCity mobile casino: features

JackpotCity Casino offers a mobile app that works well on both iOS and Android devices, allowing players to enjoy games on the go, anytime and anywhere.

Android users can download the app from the Google Play Store, while iOS users can find it in the Apple Store. For those who prefer not to download an app, the casino also has a mobile-responsive website.

The mobile version retains the same high-quality game titles as its desktop counterpart. Furthermore, players can handle transactions like deposits and withdrawals directly from their mobile device. The app boasts a user-friendly design, vibrant themes, and a search bar that makes finding specific games a breeze.

Mobile facts

Native app Yes
Mobile browser access Google Chrome | Mozilla Firefox | Safari | Opera
Mobile games 100+
Top mobile game Break Da Bank Again
Live mobile games 20+
Mobile UX Good
The mobile version offers over 100 games, catering to a wide variety of players. Thanks to its HTML5 design, the site is accessible on both Android and iOS devices without any hitches. This ensures a consistent and enjoyable user experience regardless of the device used to access it.

Supported operating systems

Mobile rating

83 /100

Numerous high-quality mobile games

  • Mobile browser access
  • Easy-to-use mobile interface
  • Limited mobile game selection

With the rise in smartphone usage, online gaming has also seen a surge. Every sector aims to captivate its audience, but JackpotCity seems to fall a bit short in this regard.

Firstly, the casino offers limited game titles on its mobile platform. In my observation, only a fraction of the games from the main site are available on mobile. However, on the bright side, their mobile site is highly user-friendly and responsive.

Most top-tier casinos have embraced browser-based access, and it's commendable that JackpotCity is on that list. Additionally, their app is available for both iOS and Android devices, adding a layer of convenience for users.

No matter where you find yourself, a decent array of casino games is at your fingertips with JackpotCity. The inclusion of a live casino on the mobile version was a pleasant surprise, especially after noting the limited game selection.

While the mobile game variety is lacking, other aspects of the casino are commendable. From efficient customer service and diverse banking options to an intuitive user interface, JackpotCity does many things right. However, there's room for improvement, particularly in expanding their mobile game catalog.

Customer support

JackpotCity casino prides itself on its dedicated customer support team, ready to guide and assist players at every stage of their gaming experience. They are accessible at any hour to address queries and concerns.

Players have various avenues to get in touch with the casino's support team. Whether it's through email, phone, or the ever-convenient live chat, the team is available 24/7 to provide immediate assistance.

In addition to the live chat feature, players can reach out via phone at 1.800.768.1946. Alternatively, emails can be directed to [email protected]. There's also an exhaustive FAQ section for players seeking quick answers.

Should the FAQ not provide the needed information, the live chat is always a click away. The quality of assistance remains consistently high, irrespective of the communication channel chosen. Responses through live chat are almost instantaneous, while email replies typically come within a business day.
Availability 24/7
Live chat Yes
Email [email protected]
Contact no. 1-800-768-1946
On page support FAQs & help section
JackpotCity casino ensures that support is easily accessible to its players. At the base of their homepage, there's a designated support button that provides details on the casino's various features. Additionally, an FAQ section is conveniently located at the bottom, well-organized to address common queries and concerns.
Support rating

76 /100

Unreliable support channels

  • On-page support
  • 24/7 live chat
  • Delayed email responses
  • Help Portal often inaccessible

JackpotCity casino impressively offers 24/7 support, a commendable feat. Their provision of primary channels — live chat, email, and phone — sets them at a competitive edge.

It's a rarity to find online casinos boasting all three customer support avenues. Additionally, JackpotCity ensures there's always a representative poised to assist, underlining their commitment to quality service. As such, their customer support receives high marks from me.

However, there's always room for improvement. The wait time to connect with a live chat agent sometimes extended beyond 30 minutes, which could be streamlined for efficiency.

Another area that could use enhancement is their FAQ section. While it covers the basics, a prospective player might find it lacking in comprehensive details. Addressing this would be beneficial. Despite these areas for improvement, the customer support remains a standout feature of the casino.


At JackpotCity, signing up is a breeze, requiring just a few simple steps. Additionally, the casino boasts an efficient filtering system, making game searches straightforward and swift. The homepage is not only visually appealing but also user-friendly, ensuring smooth navigation throughout.

Usability facts

Ease of navigation Not intuitive
Game filters Yes
Search function yes
Loading speed 0.6
UX rating Fair
Other products Poker
The casino's main page doesn't offer a search feature directly. Instead, players need to register and log in to utilize it. However, the homepage does feature several tabs such as casino games, table games, mobile casinos, promotions, banking, and others. These sections provide insights into the offerings of the casino.

Usability rating

77 /100

Clean design, but complex navigation.

  • Decent filtering
  • Search option accessible after login
  • Text-heavy interface

JackpotCity casino offers a straightforward online platform, allowing quick registration and facilitating speedy withdrawals. Its design is intuitive, catering to both newcomers and seasoned players, with compatibility across tablets, PCs, and mobile phones.

The casino's aesthetic appeal is commendable. The purple hue combined with hints of white and black offers a calm and visually pleasing interface. It's commendable that potential players are privy to in-depth information before registration; such transparency should indeed become an industry standard. This offers clarity regarding the available games, banking options, and more, allowing players to make well-informed decisions before joining.

However, this platform isn't without its flaws. While it offers ample information, much of it is buried within long stretches of text, making navigation tedious. It's counterintuitive to force prospective players to sift through lengthy text to discern basic offerings. Broken links and inaccessible pages further mar the user experience, leading to frustration. The absence of visible game listings prior to sign-up and the challenges faced in seeking assistance further detract from the platform's overall appeal.

In essence, while JackpotCity has commendable aspects, its drawbacks make it less enticing, especially when compared to other Ontario-based online casinos.

Expert verdict

Our Jackpot City review highlights it as a solid choice in the Canadian gaming scene. It caters to all players, be it seasoned veterans or beginners. JackpotCity promises an engaging gaming experience.

With its user-friendly mobile platform, a diverse range of over 400 games, and multiple payment options, it's evident that they prioritize player satisfaction. Their commitment to responsible gaming and top-notch customer service further accentuates this.

That said, for them to rise to the top, there's room for improvement. They should consider expanding their game library and collaborating with more software developers. Enhancing their mobile gaming experience is crucial too. However, overlooking these areas, JackpotCity has performed commendably. We believe it's a worthy option for Ontario players.


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At luckymarmot.com, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, luckymarmot.com is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.

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