I had mixed feelings assigning this rating. While SpinGenie Casino boasts a decent game selection, it oddly misses out on some fan-favorites. Even with strong security features, it seems to fall short in terms of game variety.

There's a distinct lack of filtering options. My only choices were to navigate using category tabs or directly search for game titles—hardly useful if you're unsure about what you want to play.

Some game sections were scanty, making it simpler for me to just manually scroll through. This process made the gaps in their offerings glaringly obvious. Notably, the absence of any baccarat or poker games was evident.

This absence isn't just limited to live dealer games, but the virtual table options too. Such omissions are disappointing. Even smaller casinos, like FanDuel, offer a few of these games.

Examining their live games, I found it interesting that they were powered by both Playtech and Pragmatic Play. This initially seemed promising, but the reality didn't match my expectations.

The online live dealer segment was underwhelming in many ways. Even though both providers have stellar games, only a fraction appeared on SpinGenie. Playtech, known for its game show offerings, was especially underrepresented with only two lackluster options.

Moreover, given Playtech's involvement, I anticipated seeing their renowned Age of the Gods jackpot slots. Smaller platforms, like NorthStar Bets, offer several of these jackpots, so SpinGenie's offerings felt lacking in this SpinGenie review.

While SpinGenie may be on the leaner side concerning game providers, the selection isn't too shabby. For those questioning the legitimacy of SpinGenie Casino in Ontario, rest assured, it's legitimate, as evidenced by the presence of top-tier providers.

However, given the vast number of games, the provider count feels somewhat underwhelming. Frankly, SpinGenie doesn't shine brightly in this department, and I would have appreciated a roster of at least 30 providers.

Opting for Playtech as the principal provider is a strategic choice. Most players are familiar with this brand, known for its diverse game array. If a casino is going to limit its providers, Playtech stands out as a comprehensive solution.

Yet, SpinGenie could harness more from Playtech's repertoire. The absence of titles like the Age of the Gods jackpots is a glaring omission.

This gap is accentuated when comparing with NorthStar Bets, another Canadian online casino. Despite leveraging Playtech similarly, NorthStar Bets exhibits a more varied collection. Intriguingly, while SpinGenie's game library is considerably larger, NorthStar Bets offers greater diversity.

I awarded this section a favorable rating mainly due to the variety in online payment methods. Although there are just 7 options, they encompass the primary transaction methods, ensuring most players will find a suitable choice.

However, I did have reservations. Ideally, I'd expect a casino to provide a minimum of 10 distinct payment avenues to earn top marks in this area. Yet, SpinGenie matches the offerings of platforms like NorthStar Bets, another Canadian site, and even surpasses newcomers like PointsBet in Ontario.

I was pleased to note a minimum deposit requirement of only $10. However, the detailed section for each payment method was notably lacking in useful information, making me question its purpose.

Critical details like maximum deposit and withdrawal limits were conspicuously absent, which was a source of frustration. Moreover, specific information about withdrawal times was missing.

On the upside, the step-by-step guides for each payment method were a positive touch. Still, more clarity on payment limits would have been preferable.

Firstly, the fact that this casino holds an Ontario license immediately gives it credibility in my eyes. Naturally, I wouldn't recommend a platform without such accreditation, and the easily accessible and clickable license seal at the homepage's footer is a reassuring touch.

This license mandates SpinGenie to adhere to specific security measures, and it's commendable to see them all implemented. Their games' fairness is vouched for with regular audits by iTech Labs, a fact they prominently display on their website.

The "Security and Privacy" segment, prominently highlighted at the bottom of the homepage, is hard to overlook. I genuinely appreciated SpinGenie's transparency, avoiding the common practice of tucking away crucial details in obscure corners.

The clarity and ease of accessing the privacy policy, terms of service, and responsible gaming guidelines were refreshing. This transparency and openness is why I rated this casino favorably, drawing parallels to other trusted platforms like LeoVegas and BetMGM.

The SpinGenie mobile app truly stood out in my experience. Its user-friendly design and adherence to the desktop site's aesthetics made navigation feel seamless and intuitive. Impressively, the app seemed to surpass its desktop counterpart in terms of functionality, with none of those annoying broken links or missing pages.

While the app mirrored some shortcomings from the main site, such as a limited game selection, it was commendable that nearly all of the 1,600 games from the desktop version made their way to the mobile platform. This is notably superior when compared to other casinos like SlotsMagic, which only offers about two-thirds of their games on their mobile app.

A definite highlight was the accessibility of the app for both iOS and Android users. The direct download links provided by the casino were a thoughtful touch, ensuring a hassle-free installation process. Overall, while there's room for improvement, the SpinGenie mobile app offers a noteworthy gaming experience.

Despite the absence of phone support, SpinGenie's customer support earned a relatively positive rating, primarily because of the friendly and helpful staff. The fast response time also contributed positively to this score.

However, the lack of phone support did result in some points being deducted, as it is a feature some players value.

While email support is an option, the slow response time was a drawback in my experience. The live chat is the preferred choice if you require prompt assistance.

Regrettably, the FAQ section proved to be inadequate. It provided minimal and unhelpful answers to basic questions, leaving room for improvement in providing more comprehensive support resources.

SpinGenie's interface and design initially make a positive impression with their bright and vibrant appearance, featuring minimal graphics and soothing colors. This visual approach creates an enjoyable browsing experience.

The clear game category menus, each adorned with a unique symbol, add to the site's appeal. However, the absence of filtering options necessitates manual scrolling through game lists or relying on the search bar for more specific searches.

Unfortunately, the site still exhibits glitches, including broken links, which can be frustrating for users. Additionally, some menu options the site directs you to do not actually exist, such as the missing "Cashier" tab mentioned in the FAQ. These issues ultimately impact the site's usability, leading to a lower score.

In light of these challenges, there are alternative casinos like Coolbet, Unibet, and DraftKings that may offer a more seamless and user-friendly experience.