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Spin Genie Review Ontario: Expert Canada Reviews 2023

Dave Surr
November 18, 2023
Checked by
Dave S

93 /100

Expert rating

Excellent safety features

19+. All betting-related products and services regulated by iGaming Ontario are available only to those physically present in Ontario. Play responsibly. Contact ConnexOntario for support.

SpinGenie Casino stands out as a top choice for slot, table game, and jackpot enthusiasts in Ontario.

Dive into our detailed review of SpinGenie to uncover its shining points and areas needing improvement. We evaluate their game offerings, software quality, security measures, transaction speed, and more in our expert overview.

Pros and cons

  • Over 2,000 games
  • 150+ blackjack tables
  • Prize Twister rewards
  • No phone support
  • Limited filtering
  • Poor UI and UX

General info

Launch date 04/04/2022
Company behind SkillOnNet

SpinGenie casino games

Hosting over 1,900 games, SpinGenie doesn't rank among the bigger casinos. It's more on the modest side, fitting comfortably within the average range. The majority of these games, totaling over 1,600, are instant win titles (slots). Players can dive into numerous enticing bonus features like Wilds, multipliers, and Free Spins bonus rounds.

For those interested in casino games, SpinGenie presents 21 virtual table games, primarily variations of blackjack and roulette. However, if you're keen on virtual or video poker, you might need to look elsewhere.

The SpinGenie Casino mobile app mirrors almost all of its online game offerings, establishing it as a top contender in the casino realm. This also extends to their live dealer games, with 300 variants spanning roulette, blackjack, and various game show styles.

While SpinGenie might not cover every game type, it compensates by introducing distinct categories for Megaways games and Slingo variants. Among these, players can explore 20 unique titles such as Baking Bonanza and Slingo Deal or No Deal.

Game facts

Expert’s pick Thunderstruck II
Slots total 1,656
Popular slots Starburst
Jackpots total 56
Top jackpot Mega Fire Blaze
Table games total 21
Popular table game European Blackjack
Live games total 305
Most streamed Playtech Roulette
Average RTP 95-96%
Demo-play availability After registration

In our SpinGenie reviews, we examined the jackpot games available. A dedicated category highlighted these jackpot titles, showcasing 56 games. Notably, among these is the well-liked Fire Blaze jackpots Legacy of the Tiger.

Game types

Games rating

90 /100

Diverse games, some classics missing

  • Numerous roulette and blackjack
  • Primarily Playtech games
  • 38 SpinGenie Megaways
  • Few live dealers
  • No keno/scratch cards.

I had mixed feelings assigning this rating. While SpinGenie Casino boasts a decent game selection, it oddly misses out on some fan-favorites. Even with strong security features, it seems to fall short in terms of game variety.

There's a distinct lack of filtering options. My only choices were to navigate using category tabs or directly search for game titles—hardly useful if you're unsure about what you want to play.

Some game sections were scanty, making it simpler for me to just manually scroll through. This process made the gaps in their offerings glaringly obvious. Notably, the absence of any baccarat or poker games was evident.

This absence isn't just limited to live dealer games, but the virtual table options too. Such omissions are disappointing. Even smaller casinos, like FanDuel, offer a few of these games.

Examining their live games, I found it interesting that they were powered by both Playtech and Pragmatic Play. This initially seemed promising, but the reality didn't match my expectations.

The online live dealer segment was underwhelming in many ways. Even though both providers have stellar games, only a fraction appeared on SpinGenie. Playtech, known for its game show offerings, was especially underrepresented with only two lackluster options.

Moreover, given Playtech's involvement, I anticipated seeing their renowned Age of the Gods jackpot slots. Smaller platforms, like NorthStar Bets, offer several of these jackpots, so SpinGenie's offerings felt lacking in this SpinGenie review.

Software options at SpinGenie

Despite its game collection, SpinGenie Casino in Ontario showcases a diverse range of 14 game providers, placing it firmly in the mid-tier range. However, it doesn't quite rival giants like Royal Panda, which boasts 30+ providers.

The assortment here blends well-known game developers, rising stars, and mid-tier studios. Playtech undoubtedly shines as the main attraction. Similarly to NorthStar Bets, SpinGenie seems to rely heavily on this particular provider.

While Playtech dominates the game lineup, there's still a commendable variety from smaller studios. Notably, the casino offers a significant number of games from Relax Gaming, IGT, and WMS. These games tend to have higher RTPs and attractive payouts.

Additionally, thanks to diverse providers like NYX, Relax Gaming, and Microgaming, there are 38 Megaways games available. Conveniently, these titles have their dedicated drop-down category, making them easy to locate.

Software facts

Most used Playtech
Total providers 14
Live providers 3
Bespoke software No
Download Yes

At SpinGenie Casino Canada, every game is designed to be mobile-friendly. This is true even for titles from smaller game developers. This adaptability is thanks to each provider ensuring their games are built with HTML5, guaranteeing mobile compatibility.

Even with a roster of just 14 providers, SpinGenie has curated a commendable assortment of games. They present a diverse mix from various categories. The strong focus on Playtech titles certainly adds value to the online casino's offerings.

Available software

Software rating

89 /100

Range of providers

  • Top providers selected
  • Two live casino providers
  • Missing some major providers.

While SpinGenie may be on the leaner side concerning game providers, the selection isn't too shabby. For those questioning the legitimacy of SpinGenie Casino in Ontario, rest assured, it's legitimate, as evidenced by the presence of top-tier providers.

However, given the vast number of games, the provider count feels somewhat underwhelming. Frankly, SpinGenie doesn't shine brightly in this department, and I would have appreciated a roster of at least 30 providers.

Opting for Playtech as the principal provider is a strategic choice. Most players are familiar with this brand, known for its diverse game array. If a casino is going to limit its providers, Playtech stands out as a comprehensive solution.

Yet, SpinGenie could harness more from Playtech's repertoire. The absence of titles like the Age of the Gods jackpots is a glaring omission.

This gap is accentuated when comparing with NorthStar Bets, another Canadian online casino. Despite leveraging Playtech similarly, NorthStar Bets exhibits a more varied collection. Intriguingly, while SpinGenie's game library is considerably larger, NorthStar Bets offers greater diversity.

Payment methods at SpinGenie

SpinGenie provides a limited 7 online payment methods, falling short of the broader options seen at premier casinos. Typically, we advise opting for platforms with at least 10 payment methods to ensure players can choose their preferred mode.

On the brighter side, the available methods are among the more sought-after ones. The inclusion of somewhat rare choices, like Paysafecard and ecoPayz, especially in Canadian online casinos, is a commendable addition.

SpinGenie further supports Visa, Mastercard, Interac, and Instant online Banking. So, even with a limited range, they do cater to various payment forms, including card payments, eWallets, and prepaid cards—the latter being ideal for those avoiding bank transactions.

Every payment method at SpinGenie guarantees security and reasonable transaction speeds. Deposits are typically instantaneous, while withdrawals may require some time due to the casino's processing period.

Payment method facts

No. of payments 7
Top payment Interac
Minimum deposit C$10
Maximum deposit N/A
Minimum withdrawal Instant
Maximum withdrawal C$10
Average deposit time Instant
Average withdrawal time 24 – 48 hours
Average deposit fees No fees
Average withdrawal fees No fees

Every payment method at SpinGenie has a minimum deposit and withdrawal limit of $10. This is ideal, especially for players mindful of their budget.

Depositing with credit cards at SpinGenie is straightforward. Yet, it's not certain if withdrawals can also be done through credit cards. If you lean towards using a credit card, particularly Mastercard, contacting the Customer Care team for clarity might be beneficial.

Deposit methods

Withdrawal methods

Payments rating

75 /100

Seven payment methods

  • Top payment providers
  • Options for Canadians
  • Limited payment choices.

I awarded this section a favorable rating mainly due to the variety in online payment methods. Although there are just 7 options, they encompass the primary transaction methods, ensuring most players will find a suitable choice.

However, I did have reservations. Ideally, I'd expect a casino to provide a minimum of 10 distinct payment avenues to earn top marks in this area. Yet, SpinGenie matches the offerings of platforms like NorthStar Bets, another Canadian site, and even surpasses newcomers like PointsBet in Ontario.

I was pleased to note a minimum deposit requirement of only $10. However, the detailed section for each payment method was notably lacking in useful information, making me question its purpose.

Critical details like maximum deposit and withdrawal limits were conspicuously absent, which was a source of frustration. Moreover, specific information about withdrawal times was missing.

On the upside, the step-by-step guides for each payment method were a positive touch. Still, more clarity on payment limits would have been preferable.

Safety and security at SpinGenie online casino

Ensuring online safety is crucial when engaging with any gambling platform. At SpinGenie, they prioritize your security, implementing comprehensive measures to safeguard your online betting experience.

While achieving exemplary security standards can be challenging, SpinGenie has genuinely made considerable strides. Notably, they possess an Ontario iGaming license, validating their legitimacy within the province and permitting them to offer their gambling services.

Possessing this license mandates SpinGenie to uphold various security measures. For instance, they are compelled to undergo routine audits for game fairness. This is executed by iTech Labs, with a direct link to the company available in the website's footer.

Safety facts

RNG auditor iTech Labs
Responsible gambling ConnexOntario
Ever blacklisted No
Licensed The Alcohol and Gaming Commission of Ontario
SSL encryption 256-bit
Two-step authentication Available
Company behind SkillOnNet
Personal loss limits Available
Self-exclusion Available
Cooling-off period Available

Moreover, SpinGenie emphasizes responsible gambling. At the base of their homepage, with just a couple of clicks, users can access vital features such as self-exclusion, cooling-off periods, and other essential tools to combat gambling addiction.

Licensed by
Trusted by

Safety rating

89 /100

Extensive security measures implemented.

  • SSL encryped site
  • Regularly audited by iTech Labs
  • Licensed in Ontario

Firstly, the fact that this casino holds an Ontario license immediately gives it credibility in my eyes. Naturally, I wouldn't recommend a platform without such accreditation, and the easily accessible and clickable license seal at the homepage's footer is a reassuring touch.

This license mandates SpinGenie to adhere to specific security measures, and it's commendable to see them all implemented. Their games' fairness is vouched for with regular audits by iTech Labs, a fact they prominently display on their website.

The "Security and Privacy" segment, prominently highlighted at the bottom of the homepage, is hard to overlook. I genuinely appreciated SpinGenie's transparency, avoiding the common practice of tucking away crucial details in obscure corners.

The clarity and ease of accessing the privacy policy, terms of service, and responsible gaming guidelines were refreshing. This transparency and openness is why I rated this casino favorably, drawing parallels to other trusted platforms like LeoVegas and BetMGM.

Mobile features

The SpinGenie platform truly shines on mobile. Remarkably, nearly all of their games are available on their mobile app, and if you're using a mobile browser, you can access the complete collection. This level of mobile optimization matches the standards of leading online casinos in Ontario.

Both Android and iOS users can benefit from the dedicated mobile apps, ensuring a seamless experience tailored to their device's OS. The performance across both platforms is commendable, providing smooth access to all the games.

The app mirrors the desktop version, making the transition between devices effortless. You won't have to waste time familiarizing yourself with a new interface; just log in and pick up where you left off.

Sporting a clean and lively design, the mobile app retains the charm of the main website. Impressively, it even addresses some of the desktop site's shortcomings, like broken links and glitches, arguably offering an even better user experience.

Mobile facts

Native app iOS and Android
Mobile browser access Yes
Mobile games 1,600+
Top mobile game Thunderstruck II
Live mobile games 300+
Mobile UX Good
On the mobile platform, whether using the app or browser version, SpinGenie ensures that support and banking are right at your fingertips. Not only can you engage with their live chat and email services on-the-go, but managing your transactions is also hassle-free. Many users find the app's interface even more user-friendly and efficient than the desktop version, streamlining tasks and making the overall experience more enjoyable.

Play on these devices

Mobile rating

82 /100

Most games can be accessed on the app

  • Easy navigation
  • Smooth with minimal lag
  • No telephone support

The SpinGenie mobile app truly stood out in my experience. Its user-friendly design and adherence to the desktop site's aesthetics made navigation feel seamless and intuitive. Impressively, the app seemed to surpass its desktop counterpart in terms of functionality, with none of those annoying broken links or missing pages.

While the app mirrored some shortcomings from the main site, such as a limited game selection, it was commendable that nearly all of the 1,600 games from the desktop version made their way to the mobile platform. This is notably superior when compared to other casinos like SlotsMagic, which only offers about two-thirds of their games on their mobile app.

A definite highlight was the accessibility of the app for both iOS and Android users. The direct download links provided by the casino were a thoughtful touch, ensuring a hassle-free installation process. Overall, while there's room for improvement, the SpinGenie mobile app offers a noteworthy gaming experience.

Customer support

SpinGenie offers two support channels, which seems common among online casinos. However, having at least three contact methods would be more ideal for players.

Their support operates 24/7, a standard expectation nowadays. The live chat, available daily, provides real-time assistance.

An email option is also present, but its response time is ambiguous. It might not be the swiftest route, but it serves its purpose for detailed questions.

For immediate concerns, the FAQ or help section is available. While some parts offer valuable information, others fall short. Overall, the FAQ could benefit from a more thorough approach to addressing common player concerns.

Support facts

Availability 24/7
Live chat Yes
Email [email protected]
Phone N/A
On-page support FAQs and Help section
The live chat at SpinGenie delivers a commendable service when active. You'll be interacting with genuine individuals who are not only friendly and proficient but also quick to assist. Typically, you can expect responses in a matter of minutes, ensuring a seamless support experience.
Support rating

80 /100

Live chat is 24/7

  • Helpful support
  • Email and live chat
  • FAQ could be improved

Despite the absence of phone support, SpinGenie's customer support earned a relatively positive rating, primarily because of the friendly and helpful staff. The fast response time also contributed positively to this score.

However, the lack of phone support did result in some points being deducted, as it is a feature some players value.

While email support is an option, the slow response time was a drawback in my experience. The live chat is the preferred choice if you require prompt assistance.

Regrettably, the FAQ section proved to be inadequate. It provided minimal and unhelpful answers to basic questions, leaving room for improvement in providing more comprehensive support resources.

Usability of SpinGenie

SpinGenie boasts an attractive interface with a pleasing design featuring blue and white elements, creating a visually appealing and user-friendly environment. The games are well-organized, and the straightforward game categories in the main menu contribute to a seamless user experience.
SpinGenie casino review

Usability facts

Ease of navigation Great
Game filters Yes
Search function Yes
Loading speed 0.3
Web UX Good
SpinGenie does lack filtering options, requiring users to scroll through game sections to find their desired games. Nevertheless, they provide a game search bar that proves to be quite handy. If you have a rough idea of what you're looking for, using keywords in the search bar can swiftly lead you to your preferred options.

Usability rating

88 /100

Attractive appearance, hidden problems

  • Vivid, colorful design
  • Clear game categories
  • User-friendly navigation
  • Missing menu tabs
  • Broken links

SpinGenie's interface and design initially make a positive impression with their bright and vibrant appearance, featuring minimal graphics and soothing colors. This visual approach creates an enjoyable browsing experience.

The clear game category menus, each adorned with a unique symbol, add to the site's appeal. However, the absence of filtering options necessitates manual scrolling through game lists or relying on the search bar for more specific searches.

Unfortunately, the site still exhibits glitches, including broken links, which can be frustrating for users. Additionally, some menu options the site directs you to do not actually exist, such as the missing "Cashier" tab mentioned in the FAQ. These issues ultimately impact the site's usability, leading to a lower score.

In light of these challenges, there are alternative casinos like Coolbet, Unibet, and DraftKings that may offer a more seamless and user-friendly experience.

Expert verdict

SpinGenie is making its mark in Ontario's online casino scene, displaying notable potential. With a game selection of over 1,900 titles, it caters to high-rollers effectively.

However, the absence of key game types like poker and baccarat is a significant drawback, warranting prompt attention to enhance the platform's appeal.

On a positive note, SpinGenie boasts a robust support system, delivering timely assistance. Additionally, the mobile app offers a convenient gaming experience, mirroring the desktop site. With room for improvement, SpinGenie has the potential to become a more competitive player in the online casino arena.


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At luckymarmot.com, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, luckymarmot.com is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.

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