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Bet365 casino review Canada Ontario 2024

March 27, 2024
Checked by
Dave S

87 /100

Expert rating

Most trusted online casino

Bet365's digital casino is globally recognized and is certified by both the iGO and AGCO. The following assessment of bet365 casino in Ontario delves into its performance in Canada's casino market, focusing on crucial areas for gamers.

Key areas examined are transaction methods, game selection, safety measures, certifications, and client assistance. Luckymarmot evaluates these sectors neutrally through our internal grading method, followed by insights from a specialist.

Operator highlights

  • Trusted and reputable provider
  • Wide payment variety
  • User-friendly interface

Pros and cons

  • High-quality exclusive games
  • Same-day withdrawals
  • Helpful support team
  • Small gaming library
  • Few game providers
  • Dull website design

General info

Launch date 04/04/2022
Company behind Bet365 Group
bet365 online casino review

Bet365 live casino and slot games reviews

Luckymarmot has reviewed several online casinos, including brands like PartyCasino and PlayOJO casino, boasting over 2,000 games. Then there are mid-tier choices like 888casino, offering 700+ games.

In this bet365 Ontario review we can see that the spectrum, 220+ games of bet365 seem limited. The majority consists of slots and live dealer games, with the remainder being video poker, card, and table games. Bet365 casino even offers unique slots and cash games developed in-house, not found with other operators. These exclusive games can be accessed in the bet365 games section and are on par with other gaming studios.

The progressive jackpot slots of bet365 casino can hit seven-figure payouts. Notable jackpots include Buffalo Blitz Megaways and Epic Ape II. Additionally, they feature the Age of Gods series by Playtech, a global hit, though these typically fall in the six-figure prize bracket.

Despite having games from NetEnt and Microgaming, it's evident they don't offer their progressive slots. Popular slots like Mega Moolah and Divine Fortune are missing.

Both the bet365 casino mobile and website present a diverse array of table and card game options. Ontario gamers can enjoy various bet365 blackjack and roulette types, such as European and French roulette, with some baccarat versions available too.

The standout feature of this platform is the live dealer games found in the bet365 live casino section. Many are unique to bet365, crafted by their team.

However, it's worth noting that bet365 doesn't host games from the leading live casino provider, Evolution Gaming. This might be a drawback if you're a fan of their unique games like Mega Fire Blaze Roulette or bet365 roulette. But for traditional live casino games, bet365 doesn’t disappoint.

The live gaming selection includes diverse options of live baccarat, live blackjack, live roulette, live poker, TV-show styled live games, and even live Sic Bo. When it comes to live gaming, bet365 casino stands out positively.

Game facts

Expert’s pick Dragon Spark
Slots total 140
Popular slots The Walking Dead
Jackpots total 26
Top jackpot Epic Ape II
Table games total 19
Popular table game Quantum Blackjack Instant Play
Live games total 68
Most streamed Andar Bahar

Bet365 digital casino also offers a commendable variety of table games. Some notable ones are 3 Card Brag, Casino Hold’em, and Premium French Roulette. Every game at bet365 casino can be instantly accessed or downloaded.

Game types

Games rating

85 /100

Quality games in a good selection.

  • Fair number of progressive jackpots.
  • Mobile-compatible games
  • Solid live casino choices.
  • Restricted slot options
  • Demos after sign-up

Truthfully, for slot enthusiasts, bet365 casino might not be the top pick. Other platforms like PlayOJO, PartyCasino, and Royal Panda offer a broader range. These casinos boast a game library of 2,000+ each, in stark contrast to the mere 18+ offered by bet365. The choice seems clear.

I'm somewhat disappointed that popular slots like Book of Dead aren't available at this online casino. When it comes to live casinos, even though bet365 runs its own show, I tend to gravitate towards what I'm thoroughly familiar with.

However, a noteworthy feature of bet365 casino games is their flawless mobile optimization. Whether you opt for the downloadable version or play directly in a browser, both game performance and withdrawals work seamlessly.

It's essential to highlight that the exclusive bet365 games genuinely stand out. Many operators attempt to develop their own games, but they often fall short of the quality produced by specialized game studios. In contrast, bet365's in-house games are of high quality and enjoyable, providing a unique offering not found elsewhere.

bet365 casino games
Bet365 all games: screenshot taken from bet365 Casino (casino.on.bet365.ca) on February 2024

Bet365 games software: 12 software providers

As of this review, Bet365 collaborates with 12 software providers. Their game offerings include titles from Ash Gaming, WMS, NetEnt, Genesis Gaming, Blueprint Gaming, and Quickspin. However, most of their games are sourced from Playtech and Microgaming.

In August 2023, bet365 casino forged a partnership with BRAGG Gaming Group. This move positioned them among the select few Ontario casinos to feature the complete Bragg Studios collection: Atomic Slot Labs, Indigo Magic, Spin Games, Wild Streak Gaming, and the much-loved Oryx.

Software facts

Most used Playtech
Total providers 12
Live providers 2
Bespoke software Yes
Download Yes

Bet365 doesn't offer games from a couple of notable providers, specifically Play’n GO and Evolution Gaming. Considering Evolution Gaming's prominence in live casino offerings and bet365's focus on its custom live casino selection, it's understandable why Evolution Gaming isn't featured on bet365.

Available software

Blueprint Gaming
Ash Gaming
Genesis Gaming
Wild Streak Gaming
Atomic Slot Lab
Indigo Magic

Software rating

77 /100

Limited software providers

  • Decent top providers
  • Exclusive software
  • Several renowned providers absent.
  • Only one live provider

It's commendable that bet365 casino hosts games from renowned providers like Playtech, Microgaming, and NetEnt, given the stellar reputation they hold.

The distinct live casino games at bet365, while primarily custom-made, showcase stability and professionalism. Only an industry titan like bet365 could offer such a breadth in live studios and dealer quality, making it a worthy contender even against big names like Evolution Gaming.

However, the absence of Pragmatic Play, renowned for its exceptional mobile slot offerings, is notable. This provider could indeed enhance the platform's value for its users.

In summary, while bet365 provides a decent gaming experience, it isn't my primary destination when selecting a casino for diverse game choices.

bet365 Payments reviews: various ways to deposit and withdraw

Bet365 casino undoubtedly excels when it comes to payment options.

No other officially licensed casino presently provides 10 distinct payment methods for both deposits and withdrawals. The closest competitors, with nine options, are Betway casino, Bwin, PokerStars, and Royal Vegas casino.

Bet365 casino's comprehensive list of payment methods comprises: Apple Pay, Interac, Visa, Mastercard, Maestro, Instadebit, iDebit, Paysafecard, Click to Pay, and both wire and instant bank transfers. Withdrawals can be made via Interac, Visa, Mastercard, Maestro, iDebit, Instadebit, and both types of bank transfers.

The duration for withdrawals to process varies based on the chosen method. For instance, Interac processes within a day, while wire bank transfers can take between 1 to 5 business days. The latter is the lengthiest option, with most other methods processing within a day or up to five business days.

For payment methods like Apple Pay, debit/credit cards, and Click to Pay, the minimum deposit stands at C$10. However, wire transfers require a minimum deposit of C$200.

When it comes to maximum deposits, wire transfers allow up to C$200,000. But for Visa and Mastercard, this ceiling is notably less at C$50,000. Different deposit ceilings apply to other methods, ranging from C$400 to C$20,000.

Payment method facts

No. of payments 10
Top payment Interac
Minimum deposit C$10
Maximum deposit C$200,000
Minimum withdrawal C$10
Maximum withdrawal C$10,000
Average deposit time Instant
Average withdrawal time 24h
Average deposit fees No fees
Average withdrawal fees No fees

Bet365 offers an array of banking options for both deposits and withdrawals. With nine deposit choices and seven methods for withdrawals, players have an extensive range to select from, ensuring they find a suitable option. While most deposit methods are instantaneous, (with wire transfers being an exception, which might take a few hours), withdrawal durations depend on the selected method.

Utilizing Apple Pay for your bet365 casino account provides a quick and safe way to manage funds. This method spares you from sharing your credit or debit card details. Moreover, deposits via Apple Pay are immediate and without any fees. For an in-depth look at Apple Pay as a payment method, visit our dedicated page on casinos accepting Apple Pay.

Deposit methods

Withdrawal methods

Payments rating

83 /100

Wide array of payment options for fast transactions

  • Solid variety of payment options.
  • Quick payment processing
  • Zero fees
  • Doesn’t offer ecoPayz
  • Limited withdrawal maximums.

Bet365 casino's payment system is commendable, offering a good range for both deposits and withdrawals. Essential payment methods like Interac, credit cards, and Instadebit are readily available.

However, a significant omission is ecoPayz. Other platforms, such as Betway, ComeOn, and PlayOJO, offer this option.

Including ecoPayz and eCheck could elevate bet365 casino's payment offerings. For instance, a prominent online Betway casino Canada facilitates transactions through these mediums.

Given the popularity of ecoPayz among Canadians for transacting money, many top-tier online casinos have integrated it into their payment systems. By adding ecoPayz, bet365 casino could potentially draw more players to its platform.

Safety: all the standard features

  1. Bet365 employs robust safety mechanisms on its platform. It uses encryption to safeguard player data, which involves converting information into a series of complex, undecipherable characters, ensuring it remains confidential and inaccessible to unauthorized entities.

    Considering the significant funds involved, bet365 further fortifies its servers with advanced technology. It boasts SSL certification, in addition to the intrinsic security measures implemented by its payment providers.

    When registering, players are required to set a unique four-digit code for withdrawals. This additional layer of security emphasizes bet365's commitment to safeguarding player information.

    SSL, which stands for Secure Socket Layer, shields all data as it moves from the user's device to external servers. The presence of a lock symbol on the left side of the bet365 URL indicates that the platform is secure, ensuring all online transactions are safe and players' funds are well-protected.

Safety facts

RNG auditor eCOGRA
Responsible gambling ConnexOntario
SSL encryption 256-Bit
Two-step authentication Yes
Ever blacklisted No
Licensed The Alcohol and Gaming Commission of Ontario
Company behind bet365 Group Ltd
Personal loss limits Not available
Self-exclusion Available
Cooling-off period Available

Bet365 emphasizes responsible gambling, providing a comprehensive section dedicated to this subject. Within this area, players can access information about safe gambling practices. It offers guidance on setting spending limits and self-exclusion measures, and also provides resources for those facing gambling-related issues.

Licensed by
Trusted by

Safety rating

96 /100

Top-notch safety features

  • Employs state-of-the-art encryption tech.
  • Offers security tools
  • Delayed responses to grievances.

Safety is paramount when selecting a gambling platform. Players gravitate towards sites with gambling licenses, as it indicates that the operator has undergone scrutiny by an external regulatory body.

Operating from British territory, this platform possesses a license (55148) from the UK Gambling Commission. Additionally, it's accredited by iGaming Ontario (iGO), an affiliate of AGCO, positioning it among the select operators fully licensed to function in Ontario.

Any concerns about software manipulation can be laid to rest. Bet365 casino collaborates with eCOGRA to oversee its gaming operations. eCOGRA ensures fair play and conducts rigorous audits to safeguard players. Given this partnership, it's virtually infeasible for the casino to manipulate game RTPs.

Owing to the platform's stringent policies on gambling and data handling, I found it genuinely trustworthy. The site not only provides extensive resources to combat gambling addiction but also employs cutting-edge technologies to protect players. Furthermore, it takes additional steps to authenticate its players' identities.

Mobile features: all major games present

The bet365 browser version and bet365 casino app Ontario offer an identical selection of games. To enjoy your preferred bet365 game on mobile, you have two options. You can download the app from the Play Store or Apple Store, or you can opt for the web app version.

Being a leading operator globally, bet365's web app is so finely tuned for mobile that downloading isn't a necessity. Upon accessing the site via mobile, a banner promoting the downloadable bet365 casino app will appear. You have the choice to download or continue on the browser.

Navigating the mobile casino is straightforward, with most information reachable in just two or three swipes. The bet365 mobile casino's payment process is efficient and user-friendly, mirroring the ease experienced on the desktop version.

Mobile facts

Native app Yes
Mobile browser access Chrome | Safari | Edge | Mozilla | Opera
Mobile games 110+
Top mobile game 7-Seat Baccarat
Live mobile games 20+
Mobile UX Good
The mobile platform is user-friendly and remembers your search preferences, tailoring suggestions based on your favorite games and frequently searched functions. Bet365's mobile version mirrors its desktop counterpart, ensuring a smooth switch between devices. Moreover, the site is optimized for speedy loading on both smartphones and tablets.

Play on these devices


Mobile rating

79 /100

Outstanding mobile gaming experience.

  • 110+ mobile games
  • Easy to navigate
  • Good game choices
  • On-screen code errors
  • Best games are not easily found.

Bet365 clearly demonstrates a dedication to serving a diverse group of gamblers. The platform's compatibility across multiple browsers such as Chrome, Safari, Edge, and Mozilla is commendable, ensuring users receive a consistent gaming experience irrespective of their choice of device.

Mobile users, whether on Android or iOS, will appreciate the straightforward yet effective design of the mobile casino. The emphasis on providing a fluid experience is evident in the ease of performing transactions and the user-friendly interface that presents all casino games in a clear and organized manner. This ensures that games fit well on the screen and navigation remains effortless for players.

The wide variety of betting options is a testament to bet365's commitment to catering to every gambler's preferences. Whether you're keen on casino games or more inclined towards sports events, this platform doesn't disappoint. Moreover, the rapid website loading times, averaging under five seconds, meet industry benchmarks and ensure a swift and uninterrupted gaming session.

However, like any platform, there's always room for improvement. One such area for bet365 is the game visibility on their platform. Unlike many competitors who prominently display their popular games on the homepage for easy access, bet365 seems to bury some of its offerings deep within the app. This can lead to a slightly tedious search for certain games. But this minor shortcoming aside, the bet365 mobile casino experience remains stellar and is definitely one of the top contenders in the online gambling space.

Customer support: live chat and FAQs

Bet365 is well-aware of the importance of excellent customer service in maintaining its reputation as a top-tier online casino, and it's evident in the variety of support channels they offer.

Live Chat: This instantaneous method of communication is invaluable, especially when players encounter urgent issues. The 24/7 availability of live chat ensures that customers from different time zones never feel stranded.

FAQ Section: A comprehensive FAQ section can preemptively address a vast majority of concerns and queries. By including answers to commonly asked questions, bet365 saves users time and helps them find solutions without having to engage in a chat.

Search Bar: This is a thoughtful addition. It allows users to quickly look for specific information by inputting keywords. This can be particularly useful when a player knows what they're looking for but doesn't want to browse through the entire FAQ.

Social Media Presence: Having an active presence on platforms like Facebook and Twitter not only aids in customer support but also in brand building. Users can keep updated on the latest news, offers, and events. Plus, social media can sometimes serve as an alternate route for customer queries and complaints.

Help Section Topics: By providing answers on a variety of topics like login issues, responsible gaming tools, and account verification, bet365 demonstrates an understanding of the diverse concerns that players might have.

The dedication to providing ample avenues for support underscores bet365's commitment to user satisfaction. Having multiple ways to reach out ensures that players feel valued and supported throughout their gaming journey.

Support facts

Availability 24/7
Live chat Yes
Email [email protected]
Phone N/A
On-page support Help section
Each complaint at this casino is given a distinct identifier, reviewed by a customer service representative. If the initial feedback doesn't satisfy you, you have the option to refer your concern to the casino's Senior Customer Service Team.
Support rating

73 /100

Professional customer support

  • Easy to reach Help section
  • 24/7 live chat support
  • Support notifications
  • The search bar is malfunctioning.
  • Customer service responses are delayed.

Customer experience and satisfaction are cornerstones for the best online casinos. These elements often play a pivotal role when players assess gaming platforms. However, my experience with bet365's customer service was somewhat underwhelming in certain respects. Here's why:

Upon clicking ‘Join Chat,’ I anticipated a quick connection to a live agent. Instead, I found myself waiting longer than expected, eventually prompting me to exit the chat. It would significantly benefit users if bet365 could expedite this process. Moreover, an alert or notification for when the agent becomes available would be a helpful touch.

Another area of contention was the requirement to provide personal details before getting answers. This step felt unnecessary and was quite bothersome. Furthermore, the website's search functionality could benefit from refinements. Other platforms like ComeOn and SlotsMagic offer more user-friendly and streamlined navigation. The efficiency of bet365's live chat has also been a topic of discussion among several users, suggesting a need for improvement in that department. Lastly, the occasional prolonged site maintenance, sometimes lasting up to 2 hours, has been a source of annoyance for many players.

Bet365 tools: screenshot taken from Bet365 Casino (casino.on.bet365.ca) on March 2024

Usability: easy registration process

To sign up with bet365, simply click the ‘Join’ button located on the right-hand side of the main page. During registration, you'll be prompted to provide details such as your name, email address, country of residence, and physical address. Additionally, as an extra layer of security, you'll be asked to create a unique four-digit security code during the sign-up process.

Usability facts

Ease of navigation Very quick
Game filters Yes
Search function Yes, for finding games, wagering rules, and so on
Loading speed 0.3
Web UX Good
Other products Sports | e-Sports | Poker
Signing up as a new player on this online casino involves 12 steps and requires three scrolls. If you pause the registration process, the system conveniently saves your data, allowing you to pick up where you left off when you return. Additionally, the homepage showcases trending games and various other features for players to explore.

Usability rating

91 /100

Seamless usability

  • Quick registration process
  • Superb navigation and filtering
  • Seamless registration process
  • No in-game feature filtering.
  • Captcha issues affecting functionality

Several factors contribute to bet365's ranking. Firstly, the signup process is relatively simple, requiring only 12 fields to be filled out. This is more straightforward than what is seen in many other casinos.

That said, the registration isn't without hitches. I encountered a delay when I chose Canada as my country. It took a few minutes before my selection was recognized and processed.

Moreover, the search bar on the homepage could use improvements. For instance, when I typed in "jackpot," it yielded just one result. While the jackpot games can still be found by browsing the site, one would expect a more efficient search feature from such a platform.

bet365 casino promotions
Bet365 promotions: screenshot taken from Bet365 Casino (casino.on.bet365.ca) on March 2024

Expert verdict

Bet365 casino differentiates itself from competitors in three primary ways. First, its a comprehensive selection of payment methods. Second, its established track record for safety and dependability. And third, its mobile optimization ensuring superior user experience.

Offering 10 distinct payment methods, robust security protocols, and a user-friendly interface, bet365 epitomizes professionalism in the online casino industry. However, where it doesn't quite match up is in the variety and selection of games – competitors have an edge in this regard.

That said, if your preference leans more towards live casino games, and slots aren't your primary focus, bet365 should suit you just fine.

Moreover, for those with a penchant for sports betting, bet365 doesn't disappoint. Their sportsbook is renowned globally for offering some of the best markets and odds.


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Ads Disclosure

At Lucky Marmot, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, Lucky Marmot is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.