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BetMGM Review: Ontario Casino Insights – Experts reviews

LuckyMarmot
March 27, 2024
Checked by
Dave S

92 /100

Expert rating

Excellent games library

19+. All betting-related products and services regulated by iGaming Ontario are available only to those physically present in Ontario. Play responsibly. Contact ConnexOntario for support.

A leading American online casino has expanded into Canada – BetMGM Ontario is now open for players in Canada's Land of Lakes region.

We've got you covered in our honest BetMGM Ontario review, including details on live casino games, customer support, security measures, and responsible gambling efforts.

Operator highlights

  • Deposits via gift card
  • Reputable software providers in the industry.
  • Poker tournaments

Pros and cons

  • Unique MGM-branded games
  • Sleek and user-friendly app
  • Quick and responsive website
  • Limited filtering choices
  • Limited withdrawal methods
  • Unstable poker app

General info

Launch date 04/04/2022
Company behind MGM Resorts International
BetMGM casino review
BetMGM online casino review

Games: 1500+ slot games and BetMGM live casino tables

BetMGM casino boasts an extensive selection of over 2400 top-notch online casino games, including slots, table games, video poker, live casino options, and some exclusive titles. Notably, they feature their own network of progressive jackpot slots, some of which can reach impressive six-digit prizes. You can conveniently access all these games through the BetMGM casino app, which runs smoothly on your mobile device, allowing you to play at your convenience.

The majority of BetMGM's game library consists of online slots, featuring popular titles such as 88 Fortunes and the exclusive Bison Fury: The Stampede. This casino collaborates with renowned industry giants like NetEnt, Microgaming, and Red Tiger, among others, to offer a wide range of high-quality games. BetMGM Ontario casino ensures that it supplies top-tier games from recognized and regulated providers.

In addition to their exceptional slot collection, BetMGM in Ontario offers an impressive array of table games. You'll find numerous variations of blackjack, poker, roulette, and baccarat. Moreover, they provide live table games with real dealers and fellow players for an interactive gaming experience.

Let's not forget the exclusive progressive jackpot slot games at BetMGM. These games feature prizes that grow with each player's bet, and the jackpot pool is contributed to by players from several online casinos.

BetMGM online casino showcases unique titles like MGM Grand Millions and also offers more widely recognized progressive jackpot games such as NetEnt's Divine Fortune. It's worth noting that it doesn't feature Microgaming jackpots like the popular Mega Moolah.

Game facts

Expert’s pick Big Bass Amazon Xtreme
Total slots 1,982
Popular slot Tiger Lord Imperial 88
Total jackpots 87
Top jackpot Miracle Mega Magma
Table games total 185
Popular table game Premium Blackjack Pro
Live games 197
Most streamed Blackjack Lobby

Clearly, this website offers a significant variety of games, and it stands up well when compared to top operators known for their game selection. For instance, PlayOJO, a renowned platform, offers nearly 2,000 games. BetMGM casino also holds its own against the majority of other operators, many of whom offer fewer than 1,000 games. To put it into perspective, the widely popular casino bet365, for example, provides approximately 180 games.

Game types

Games rating

96 /100

Vast live casino with thousands of slot games

  • Extensive game collection
  • Exclusive titles available
  • Frequent additions of new games
  • Limited video poker selection

Certainly, the quantity of games is a notable advantage, but what truly sets BetMGM casino apart are its exclusive progressive jackpots, which are truly remarkable. These unique games are created by WinStudios, a subsidiary of the Entain Group, known for its long-standing experience and exceptional software quality. BetMGM Ontario casino offers impressive exclusive progressive jackpots, such as Bison Fury, capable of delivering substantial wins.

Beyond the outstanding WinStudios games, BetMGM hosts titles from some of the industry's finest providers. You'll come across games from renowned names like IGT, Microgaming, and NetEnt. With such a diverse range of providers to choose from, the site consistently offers an enjoyable gaming experience.

I appreciate how the casino organizes its slot games by provider. This feature makes it easy to discover other games by a preferred provider, which can be especially helpful since different providers have their unique strengths and weaknesses.

Of course, BetMGM casino doesn't limit itself to just slot games. I had the opportunity to explore an extensive selection of table games, including blackjack, roulette, poker, and live game shows. All these games come from top-tier providers, and the variety is more extensive than most other casino sites.

BetMGM even presents exclusive table games provided by WinStudios, such as Blackjack Pro, Roulette Pro, and Jacks or Better. These exclusive games give the casino an edge over competitors with fewer game options and add variety to the gaming experience.

Overall, it's evident that BetMGM online casino has successfully imported the winning elements from its US counterpart to its Ontario version. They continuously expand their game library and keep things fresh by introducing activities related to events and seasons.

betmgm games
Betmgm games: screenshot taken from Betmgm Casino (sports.on.betmgm.ca/en/sports) on March 2024

Software: 10+, including exclusive BetMGM casino games

What makes BetMGM casino Ontario stand out isn't just the number of casino game software providers; it's also the exceptional quality of these providers. This casino has managed to secure top online games from providers that are not frequently found at other Ontario casinos. For instance, Playtech, a provider seldom seen on other platforms, is well-represented here.

The roster of game providers on the site is impressive and includes Microgaming and Quickfire, IGT, iSoftBet, Relax Gaming, SG Digital, Pragmatic, Everi, Playtech, Wizard Games, Red Tiger, NetEnt, Inspired, Lightning Box Games, High5 Games, and Win Studios. All these providers hold the necessary licenses, ensuring players that the games are both fair and secure.

In addition to the fantastic slot games, BetMGM casino offers an excellent selection of exclusive games from Win Studios. With years of experience as part of the Entain Group, Win Studios has mastered the art of creating casino games. Their bespoke progressive games are a prime example, and they also offer unique table games like blackjack.

The live casino at BetMGM is packed with intriguing games. Evolution Gaming provides many games, but Playtech also contributes to the variety. While you'll find the usual games, there are also some less common ones, such as the entire Lightning series (live blackjack, live roulette, dice, live baccarat), Dream Catcher, Crazy Time, Super Sic Bo, and Cash or Crash.

Software facts

Most used Playtech
Total providers 16
Live providers 3
Bespoke software Yes
Download Yes

In our BetMGM Ontario reviews we have also decided to include information about software. It employs the Entain software for its platform, which can sometimes result in slower loading times compared to its competitors. You may need to exercise a bit of patience as some games may take a moment to load fully.

It's worth noting that all games offered by BetMGM's software providers undergo testing by third-party auditors before being made available to players. This rigorous process ensures the safety and fairness of all games. Since only certified providers supply the games, their random number generators (RNG) for each game are thoroughly tested and approved.

Available software

Playtech
Red Tiger Gaming
IGT
SG Digital
High 5 Games
Inspired
Relax Gaming
Everi
iSoftbet
Lightning Box
Wizard Games

Software rating

91 /100

Good variety of providers

  • Leading providers
  • Three live providers
  • Missing industry leaders

After exploring the games available on this site, I can confidently affirm that BetMGM casino offers a satisfying gaming experience. It boasts a wide variety of games, including slots, table games, live dealer games, and exclusive titles. What stood out to me was the convenience of searching by game title, as well as the availability of sections like "Trending," "Megaways," and "Featured of the Month" for browsing.

Many of BetMGM's major competitors, such as bet365 casino and LeoVegas casino, do not offer the same extensive range of games. While some competitors do provide their exclusives, especially bet365, BetMGM casino strikes a balance by including player-favorite games from third-party providers as well.

The casino also enhances the gaming experience by aligning themes with events and significant dates, which amplifies the excitement and highlights different games.

For those seeking the thrill of a brick-and-mortar casino, the live casino section is the place to be. Evolution Gaming, Playtech, and Pragmatic Play collaborate to offer the finest selection of live casino gaming available in the online gambling industry. If live dealer games are your preference, BetMGM proves to be an excellent choice.

Since its launch in April 2022, BetMGM casino Ontario has successfully created a fantastic online gaming experience for its users. Its game selection is exceptional and competes well with rival platforms. Leveraging its experience in the US market, it has seamlessly entered the Ontario market, offering a comprehensive array of online casino games to its Canadian audience.

Betmgm casino review: Payment methods

BetMGM casino provides its players with a wide array of safe and secure payment methods for making deposits. While there are fewer withdrawal options compared to platforms like bet365 and Betway, which offer over nine choices, the available methods at BetMGM are among the most commonly used in the online gambling industry.

Players can conveniently utilize the following methods for both deposits and withdrawals at BetMGM casino: Mastercard and Visa Debit and Credit cards, PayPal, ApplePay, bank wire transfer, and Interac. Notably, BetMGM Ontario online casino is one of the establishments that accept American Express via PayPal.

It's important to note that while all these deposit methods are secure, some banks may not process gambling transactions, even from licensed Canadian sites. In such cases, the Interac service serves as a reliable alternative if your bank does not accept Visa or Mastercard for online gambling transactions.

As is typical across all casinos, debit and credit cards tend to have the longest withdrawal times. This is primarily due to the fact that banks generally take more time to process gambling-related payments, as previously explained. Interac and ApplePay withdrawals typically take around 1-2 business days. On the other hand, PayPal offers the fastest withdrawal option at BetMGM casino, taking less than 24 hours to process. However, it's worth noting that PayPal also imposes relatively higher processing fees.

Payment facts

Top payment ApplePay
No. of payment options 6
Minimum deposit C$10
Maximum deposit N/A
Minimum withdrawal C$20
Maximum withdrawal C$5,000
Average deposit time Instant
Average withdrawal time 24 – 48 hours
Average deposit fees No fees
Average withdrawal fees No fees

BetMGM casino provides its players with a wide array of safe and secure payment methods for making deposits. While there are fewer withdrawal options compared to platforms like bet365 and Betway, which offer over nine choices, the available methods at BetMGM are among the most commonly used in the online gambling industry.

Players can conveniently utilize the following methods for both deposits and withdrawals at BetMGM casino: Mastercard and Visa Debit and Credit cards, PayPal, ApplePay, bank wire transfer, and Interac. Notably, BetMGM Ontario online casino is one of the establishments that accept American Express via PayPal.

It's important to note that while all these deposit methods are secure, some banks may not process gambling transactions, even from licensed Canadian sites. In such cases, the Interac service serves as a reliable alternative if your bank does not accept Visa or Mastercard for online gambling transactions.

As is typical across all casinos, debit and credit cards tend to have the longest withdrawal times. This is primarily due to the fact that banks generally take more time to process gambling-related payments, as previously explained. Interac and ApplePay withdrawals typically take around 1-2 business days. On the other hand, PayPal offers the fastest withdrawal option at BetMGM casino, taking less than 24 hours to process. However, it's worth noting that PayPal also imposes relatively higher processing fees.

Deposit methods

Withdrawal methods

Payments rating

86 /100

Great banking options

  • Secure banking options
  • Fast deposits and withdrawals
  • Missing some popular choices

The payment options available at BetMGM cover the essentials, including PayPal, Interac, ApplePay, and credit cards. These providers are generally well-known and user-friendly. However, it's worth noting that some notable payment providers for Canadian players, such as ecoPayz, eCheck, and InstaDebit, are conspicuously absent from BetMGM casino Ontario.

In comparison to other online casinos in the Ontario market, BetMGM falls short. Both Bet365 and Betway, for instance, offer around 10 payment methods, including InstaDebit. Betway also provides ecoPayz (which Bet365 does not).

Ultimately, the choice of a casino based on payment methods can be subjective. As a player, it's essential to select the casino that aligns with your preferred payment options. For example, even though Betway offers more payment methods, it does not support ApplePay. So, if you're an ApplePay user, you may opt for BetMGM casino instead.

Conversely, if you rely on ecoPayz, Betway might be your preferred choice. To simplify your decision, you can visit our casino payments page, where you can find specific payment type pages with accurate and up-to-date lists of casinos based on the payment methods they accept. This can make your choice easier when it comes to selecting a casino based on your preferred payment options.

betmgm payment methods
Betmgm payment: screenshot taken from Betmgm Casino (sports.on.betmgm.ca/en/sports) on March 2024

Safety features: Better than average

When assessing the safety features of a website, we consider two key aspects: information security and support for gambling addiction.

First and foremost, we examine the technical elements of the site:

1. License: The most crucial technical feature is the casino's license. BetMGM casino is licensed by the Alcohol and Gaming Commission of Ontario, ensuring its legal certification within the province of Ontario.

2. Game Providers: The game providers on the site are also regulated by organizations like eCOGRA, which tests the games' Random Number Generator (RNG) systems to ensure the casino maintains fairness and doesn't have an unfair advantage.

3. Encryption: BetMGM employs 256-bit SSL encryption to safeguard players' financial information during deposits and withdrawals, enhancing information security.

In addition to these technical aspects, responsible online casinos offer tools to help players manage their gambling habits. The key features include:

- Personal Limits: Players can set personal loss and playing time limits to control their spending and gaming duration.

- Self-Exclusion: This option allows players to exclude themselves from the casino temporarily or permanently if they believe it's necessary to step away from gambling.

- Cooling-Off Period: A cooling-off period provides players with a brief break from gambling.

BetMGM online casino provides these responsible gambling features along with a comprehensive help section.

One notable feature is BetMGM casino Ontario's integration of GameSense into its system. GameSense is a gambling support program developed by the Alberta Gambling Liquor and Cannabis (AGLC) organization to address substance and gambling addiction. This comprehensive approach to responsible gaming sets BetMGM apart from its competitors, demonstrating its commitment to player safety and well-being.

Safety facts

RNG auditor eCOGRA
Seal of Trust iGaming
Responsible gambling ConnexOntario
SSL encryption 256-bit
Two-factor authentication Yes
Ever blacklisted No
Licences The Alcohol and Gaming Commission of Ontario
Company behind MGM Resorts International
Personal loss limits Available
Self-exclusion Available
Cooling-off period Available

A significant benefit of BetMGM online casino, setting it apart from some other Ontario-based online casinos, lies in its foundation on the same software employed for the US site. Entain has had extensive years to thoroughly assess the online software for any safety and security vulnerabilities.

Licensed by
The Alcohol and Gaming Commission of Ontario
Trusted by
Gamesense
ConnexOntario

Safety rating

100 /100

Licensed by the AGCO

  • Established parent company
  • Excellent responsible gambling resources

This site benefits massively from being based on the US site. Many of the issues that a new site would face have already been dealt with. I’m pretty happy to see GameSense integrated into its platform, which shows that this casino has a bigger commitment to player health than what I see on other platforms.

Another big plus for them is that their parent companies have many years of experience in dealing with safety issues. They probably had no issue acquiring their AGCO license to open their Ontario branch, given that their reputation in the US has been solid so far.

The Responsible Gaming section of the site is excellent. It details all the help that is available to gamblers in Canada. I noted the site promotes responsible gambling and takes an in-depth look at how to identify problem gambling, which is characteristic of key competitors as well, like ComeOn casino and BetRivers casino. This is very important because it is not always easy to see the warning signs. 

Finally, BetMGM casino is licensed and regulated by AGCO. Players can rest easy knowing that the site is regularly audited to ensure the online site is being run according to the law. This means that the games are fair, player money is safe and if there are any issues, there are legal channels players can use. 

Overall, I’m impressed with BetMGM’s safety features. You can tell it’s a more seasoned player within the American and North American hemispheres, compared to brands coming over from across the Atlantic.

Mobile: play on iOS and Android

The BetMGM casino app offers a top-notch mobile gaming experience, enabling players to enjoy their favorite games without any restrictions while on the move. The app closely mirrors the desktop site, featuring an intuitive interface and a straightforward design. It's readily available for both iOS and Android devices and is effortless to install. Notably, BetMGM offers separate apps for its online casino, sportsbook, and poker sites.

Alternatively, players have the option to access the casino on their mobile devices through the web app, meaning they can open the casino using their web browser. While this provides a seamless experience, it's worth noting that the gameplay isn't as finely tuned for mobile platforms as it is in the dedicated apps.

The app grants full access to BetMGM's live dealer and live betting platform and is subject to regulation by Ontario authorities. Users can also access customer support and manage their transactions directly from their accounts. It's essential to highlight that gamblers must be 19 years or older to place real-money wagers.

The site employs a top and bottom menu, effectively preventing overcrowding of sections and making it easier for players to navigate the various options available. The categorization of games allows players to swiftly locate their preferred titles. The site's design effectively incorporates the BetMGM casino Ontario branding, and the white background enhances the visibility of sections.

For users with Apple devices, the iOS version of the app is accessible from the Apple Store, while Android users can download it from the Google Play store. To ensure a tailored experience for Ontario users, it's advisable to grant geolocation permissions, as the app covers all BetMGM territories.



Mobile facts

Native app Yes
Mobile browser access Chrome | Mozilla | Safari | Opera
Mobile games 1,400+
Top mobile game 6 Wild Sharks
Live mobile games 50+
Mobile UX Excellent
Possessing the BetMGM casino app on their mobile device provides gamblers with significant advantages. They can receive scheduled notifications regarding games, completed promotions, and upcoming events, enhancing their overall gaming experience.

Supported operating systems

Android
iOS
windows
Windows
windows
MacOS

Betmbm app review and mobile

87 /100

888 casino is made for mobile!

  • Plenty of games
  • Daily offers
  • Occasional loading delays
  • Separate apps for each betting category

The BetMGM app offers gamblers a significant advantage by allowing them to play seamlessly from their portable devices, be it a mobile phone or tablet, even when access to a laptop is limited.

While the choice of games on the casino app is impressive, it's essential to note that there are slightly fewer games compared to the desktop site. However, the sportsbook section delivers an excellent array of sporting events and live odds. BetMGM has effectively transitioned a substantial portion of its website content to the apps without sacrificing too many games.

One standout feature of the BetMGM casino app is the convenience of notifications, which the desktop site cannot provide. This feature keeps users informed about critical information, including exclusive BetMGM offers specifically tailored for app users. This proactive approach eliminates the need for manual site checks throughout the week.

Unfortunately, the BetMGM apps do come with a few drawbacks. Players interested in casino games, sportsbook wagering, and poker must download three separate BetMGM apps. These apps are distinct, and users may need to switch between them when engaging in multiple activities. While this can be somewhat cumbersome for those who enjoy all three, it's less of an issue for those focused on just one aspect of the platform.

Promotions

Betmgm Promotions: screenshot taken from Betmgm Casino (sports.on.betmgm.ca/en/sports) on March 2024

Customer support: A variety of options available

Responsive customer support plays a vital role in ensuring a great gambling experience on the BetMGM online casino site. When engaging in online gaming, users may encounter technical issues or have questions, and BetMGM's customer service department is readily available to assist them.

Before reaching out to support, players are encouraged to browse the BetMGM FAQ section, which addresses the most commonly asked questions. However, if the solution they seek is not found there, Ontario residents can easily contact customer support through email, live chat, or phone.

For quick responses to inquiries, BetMGM offers 24/7 live chat support, ensuring prompt assistance. Additionally, players have the option of reaching out to the support team via phone. If the matter is not urgent, players can choose to email the customer support team by using an online web form. Replies are typically swift during business hours.

The customer support team is accessible through both the desktop site and the BetMGM apps. The 'help/chat' button is conveniently located at the top right corner of both the site and the app. Upon clicking this button, users are presented with a series of questions. If they are unsatisfied with the provided answers or have more specific queries, they can initiate a live chat or send an email to customer support.

Support facts

Customer support availability 24/7
Live chat Yes
Email [email protected] and Webform
Phone +1 343-488-5355
On page support FAQs and Help section
The 'Help' pages on BetMGM are exceptionally comprehensive. Players are guided through a series of questions designed to provide answers to their queries without the need to contact customer support. The answers are presented in a user-friendly manner and address the most frequently asked questions, making it easy for players to find the information they need.
Support rating

91 /100

Responsive support

  • 24/7 live chat
  • Knowledgeable agents
  • Detailed and categorized FAQs
  • Chat gated by automated FAQs

When I engaged with their live chat team, I was pleasantly surprised by their helpfulness and prompt responses. They efficiently addressed my questions and demonstrated a willingness to take the time to provide detailed explanations. The 'Help' questions were well-structured and thoughtful in their design.

I appreciate the fact that BetMGM's 'Help' section is organized into various topics such as geolocation, withdrawals, account access, inability to play, sports rules, and more. This categorization makes it notably easier for users to locate answers swiftly and effortlessly. Each section contains a wealth of questions and answers, making it highly likely that users can resolve their issues without the need to contact the support team.

One notable aspect I admire about BetMGM is their inclusion of a live phone line, a feature not commonly found among other casino operators. While the 'Help' questions and live chat are effective options, there are situations where direct communication proves to be invaluable. BetMGM recognizes this need and accommodates it. Furthermore, some players find it more comfortable and convenient to address their concerns over the phone, allowing for easier articulation of their issues.

Usability: Simple and intuitive site

The interface of BetMGM online casino boasts a high level of intuitiveness, ensuring users can effortlessly navigate through the site. This user-friendly design extends to both the desktop and mobile versions of the platform, making it accessible to all players. The straightforward layout is intentionally designed to keep players' attention on the games, while the visually appealing black and yellow color scheme enhances the overall aesthetics of the site.

Usability facts

Ease of navigation Highly intuitive site
Game filters Yes
Search function Yers
Loading speed 0.9
Web UX Great
Users have the option to utilize the search bar or apply various filters to locate casino games on the BetMGM platform. These filters encompass options such as the newest games, featured games, the most popular selections, and more. However, it's worth noting that there isn't a specific filter available to search for casino games by software provider.

Usability rating

91 /100

Easy to use website

  • Highly intuitive
  • Has a search bar
  • Website needs a modern update
  • Lack of game provider filter

Many gamblers may underestimate the impact of user interface on their casino experience. A site with a cumbersome or confusing interface can significantly diminish the enjoyment of playing games. Fortunately, the BetMGM site excels in delivering an easy-to-use interface that enhances the gaming experience rather than detracting from it. The site provides ample information, and its modern and distinctive branding contributes to a visually appealing environment.

The inclusion of a search bar and a range of filters simplifies the process of finding one's favorite casino games. Additionally, the section that showcases featured games on the site is valuable for suggesting games to players who may not have decided which one to play.

Overall, the casino site excels in terms of usability. Its well-structured sections and the use of icons in the top navigation bar contribute to clear and distinct categorization. One minor critique could be that the 'Help & Contact' icon appears relatively small, although it is conveniently positioned at the top right of the navigation bar.

Expert verdict

In conclusion, this BetMGM Canada review highlights the casino's continued strong reputation in North America's gambling industry. Despite a few drawbacks, the platform offers numerous advantages. First and foremost, BetMGM is a secure site, holding a license from Ontario's AGCO and employing up-to-date security technology, including 256-bit SSL encryption, to ensure the highest level of security. Furthermore, it stands out by integrating GameSense into its platform, demonstrating its commitment to responsible gambling.

While some rival sites may offer a larger selection of casino games, BetMGM still provides an impressive array of 800 games, with new additions regularly. Users have a wide range of options for entertainment, including separate sportsbooks and poker sites.

BetMGM's casino games are developed by industry-leading providers such as Microgaming, NetEnt, and Pragmatic Play. The website features an excellent user interface, and the casino app offers a host of convenient features while remaining user-friendly. BetMGM also boasts a responsive 24/7 customer support team, further solidifying its position as a top choice among players in the gambling community. So without further looking to Betmgm reviews you should now be able to decide if it's worth trying for you or not.

FAQs

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At Lucky Marmot, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, Lucky Marmot is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.