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Royal Panda Casino Review Ontario, Canada Guide 2024

Dave Surr
March 27, 2024
Checked by
Dave S

84 /100

Expert rating

Interactive gaming experience

19+. All betting-related products and services regulated by iGaming Ontario are available only to those physically present in Ontario. Play responsibly. Contact ConnexOntario for support.

Royal Panda Casino in Ontario is a trusted site with an outstanding casino and jackpot selection.

Luckymarmot review of Royal Panda Casino delves into its variety of games, software vendors, payment options, customer service avenues, and additional offerings.

Pros and cons

  • Exclusive branded games
  • Personalized loyalty rewards
  • 1,200+ games
  • No bingo or keno
  • FAQs with 404 errors
  • No phone support

General info

Launch date 04/04/2022
Company behind LeoVegas AB

Games at Royal Panda Ontario: over 1,200 to choose from

Royal Panda Casino in Canada boasts 1,263 cutting-edge casino games, ensuring variety for every player. The bulk of these games are online slots, with over 1,000 options from leading developers.

There are 14 table games, featuring Evolution's First Person offerings such as Golden Wealth Baccarat, Lightning Blackjack, and American Roulette.

The live casino section at Royal Panda is even more extensive, offering 150 games. This includes favorites like roulette, blackjack, baccarat, and game shows. Each category has over 30 different titles, and among them, 15 are exclusive to Royal Panda. Poker enthusiasts have six tables to explore.

Game facts

Expert’s pick Gates of Olympus
Slots total 1,099
Popular slots Gonzo’s Quest
Jackpots total 5
Top jackpot Atlantean Treasures Maple Moolah
Table games total 14
Popular table game Royal Panda Roulette
Live games total 150
Most streamed MONOPOLY Big Baller
Average RTP 94.77%
Demo-play availability Registered users only

Exclusive games at Royal Panda focus on roulette and blackjack. Some of the standout titles are Free Bet Blackjack, Royal Roulette, Infinite Blackjack, and Royal Blackjack VIP.

Game types

Games rating

95 /100

Excellent game variety with exclusives

  • Diverse genres and features
  • 150 live games
  • 18 Slingo games
  • Limited poker tables
  • No bingo or keno
  • Only five jackpots

Royal Panda truly stands out with its diverse game offerings. Since its inception, the game library has expanded from 300 to almost 1,300 titles, coming close to top competitors like PlayOJO casino.

Popular games like Book of Dead, Sweet Bonanza, 9 Masks of Fire, Ted, Crazy Time, and many others cater to varied tastes.

Internationally, Royal Panda is recognized as a prime destination for jackpots. However, I was slightly let down seeing only five jackpots available in Ontario. That said, the exclusive Maple Moolah progressive jackpots compensate for this, starting at C$1,000,000 and exclusively available for Ontario players.

The first-person table games aren't particularly remarkable, but the live casino offers this and much more.

The 15 exclusive games from Royal Panda were a delightful find. I prefer direct play, so the extra roulette and blackjack tables are a plus for me.

In summary, Royal Panda's game collection meets most of my expectations. It offers a broad range, though it could benefit from adding bingo, keno, craps, scratchcards, and video poker.

Software providers: the industry’s best

Royal Panda collaborates with 37 prominent software developers, with 34 focusing on slots and four dedicated to live casino offerings.

Top names such as Microgaming, Pragmatic Play, Play’n GO, and NetEnt drive the slot game collection. In the live casino segment, a vast array of games come from Evolution and Pragmatic Play, complemented by selections from Authentic Gaming and onAir Entertainment.

Software facts

Most used Microgaming
Total providers 12
Live providers 4
Most popular live software Evolution
Bespoke software N/A
Download No

In addition to well-known names, Royal Panda's Ontario platform also features games from niche providers renowned for their creative approach. Gamers can experience top games from Hacksaw Gaming, Iron Dog Studios, Rabcat, Snowborn, Slingo Originals, among others.

Every software provider affiliated with Royal Panda Ontario undergoes regulation and periodic audits, guaranteeing secure and unbiased RNG gameplay.

Available software

Play'n GO
Pragmatic Play
Blueprint Gaming
Big Time Gaming
Relax Gaming
Print Studios
Lightning Box
Just For The Win
Iron Dog Studio
Hacksaw Gaming
Authentic Gaming
Nolimit City
Northern Lights Gaming
Push Gaming
Red Tiger Gaming

Software rating

93 /100

Top software with top production quality

  • 34 slot providers
  • Excellent production quality
  • Mix of modern and classic software
  • No bespoke software

Royal Panda consistently impresses. With 37 top-tier software providers, the choices are abundant, and I was certainly captivated.

While major names bring high-end production, Royal Panda also values emerging players and smaller developers, creating a well-rounded software collection that melds contemporary styles, traditional gameplay, and a broad spectrum of game genres.

Royal Panda has bridged its previous gaps and is now challenging powerhouse platforms like SlotsMagic online casino, which boasts 50 providers.

Overall, the team at Royal Panda merits commendation and high ratings. While the absence of custom software might be a minor setback, in other aspects, Royal Panda excels brilliantly.

Payment methods at Royal Panda: fee-free instant payments

Royal Panda casino offers six payment options: Visa, Mastercard, Interac, iDebit, Neosurf, and bank transfers.

While all the mentioned methods can be used for deposits, bank transfers are exclusive to withdrawals. Both the minimum deposit and withdrawal threshold are set at C$10, with transactions carried out in CAD.

There are no charges from Royal Panda for transactions, but players should verify with their selected payment method for potential fees.

While deposits reflect immediately, withdrawal times differ. On average, withdrawals take 2-3 days, but this can change based on the payment option used.

Payment method facts

No. of payments 6
Top payment iDebit
Minimum deposit C$10
Maximum deposit C$15,000
Minimum withdrawal C$10
Maximum withdrawal C$10,000
Average deposit time Instant
Average withdrawal time 48-72 hours
Average deposit fees No fees
Average withdrawal fees No fees

Every transaction undergoes KYC verification, and deposits via debit and credit cards require an authorization code. Without your confirmation, Royal Panda won't process your deposit right away.

Payments through third-party accounts are not accepted and will be rejected.

Deposit methods

Withdrawal methods

Payments rating

71 /100

Excellent banking choices

  • Instant deposits
  • Low minimum deposit and withdrawal
  • Withdrawal maximum excludes jackpots
  • Slow withdrawal times
  • Below-average variety

Royal Panda's payments section requires the most improvement. The range of methods is disappointingly limited. Here are my choices:

- Credit and debit cards, which I prefer not to use online;

- Interac and iDebit, both of which have associated costs;

- Bank transfers, exclusively for withdrawals, taking as long as seven business days;

- Neosurf, a voucher system charging a C$5 fee on a C$100 card, with the added challenge of finding a trusted online seller.

This doesn't appeal to me.

While it's commendable that Royal Panda refrains from levying any charges, this should be the norm. Any casino imposing additional costs on top of house edge isn't truly competitive.

However, it's not all negative. Fewer options might translate to stricter security, KYC adherence, and regulatory compliance. The C$10 threshold for both deposits and withdrawals is consistent with the industry's lower end, which is player-friendly.

Royal Panda should consider integrating a cost-free e-wallet option, or perhaps more than one, and should enhance clarity regarding payment terms. I've noticed discrepancies in information across the Help Centre, footer, and Cashier sections. While I trust Royal Panda as a recurring player, inconsistency and payment restrictions could deter potential new users.

Safety features: proper security measures in place

Royal Panda Casino operates under the local regulatory authority of the Alcohol and Gaming Commission of Ontario (AGCO) and is licensed with the reference OPIG1233814. Additionally, the casino aligns its operations with iGaming Ontario (iGO) to ensure the safeguarding of players.

Furthermore, Royal Panda collaborates with ConnexOntario for the promotion of responsible gaming on their platform. ConnexOntario is also a point of contact for players in Ontario who might be facing gambling-related issues.

Security-wise, all online interactions are protected by an SSL certificate, ensuring encrypted connections between the website's server and the user's browser. This encryption ensures the safety of transactions and player information. Moreover, Royal Panda's privacy practices are in line with the Freedom of Information and Privacy Act.

Safety facts

RNG auditor eCOGRA
Responsible gambling ConnexOntario, Gamblers Anonymous
SSL encryption 256-Bit
Two-step authentication Available
Ever blacklisted No
Licensed The Alcohol and Gaming Commission of Ontario
Company behind LeoVegas AB
Personal loss limits Available
Self-exclusion Available
Cooling-off period Available

At Royal Panda, players have the option to implement various limits to manage their spending. These include session limits, deposit caps, loss thresholds, and betting restrictions. If you need a break from gambling, two options are available: self-exclusion and cooling-off periods.

Royal Panda Ontario falls under the umbrella of LeoVegas AB. As a result, it's integrated into the LeoSafePlay network, providing added tools and resources for responsible gambling. This includes a self-assessment feature and timely reminders.

Licensed by
The Alcohol and Gaming Commission of Ontario
Trusted by
Gambling Anonymous

Safety rating

91 /100

Secure with responsible gambling measures

  • Standard security measures in place
  • SSL encrypted data
  • Includes LeoSafeplay initiative
  • Lacks game-fairness information
  • RTP data is difficult to locate

Royal Panda commits to offering a secure and trustworthy gaming experience for Ontario players, highlighted by its rapid iGO certification and strong focus on responsible gambling.

While licensing and SSL protection are typical, what sets Royal Panda apart is LeoSafeplay.

Among Ontario's casinos, Royal Panda stands out with its exclusive platform for responsible gambling, offering tools and guidance for all users. I effortlessly accessed comprehensive data and conducted a self-assessment without needing to sign in, which I highly value.

The KYC process is both thorough and swift; my account got confirmed just hours after submitting the required documents. A third-party consistently checks all safety protocols, ensuring no private data is released without the player's consent.

One area for improvement is the lack of RTP stats and game fairness details on the website. While having seals of approval from trusted audit firms would enhance Royal Panda's reputation, I'm currently satisfied with the security and responsible gaming steps they've taken.

Customer support at Royal Panda

Players have the option to reach out to customer service through live chat or email. Additionally, a persistent Royal Panda Support bot is available to assist with frequently asked questions, such as deposit procedures, withdrawals, or how to connect with aid organizations.

Responses via live chat are almost instantaneous, while email inquiries get responses within a few hours. Based on the information collected for this evaluation, all support-related questions were resolved on the same day.

Royal Panda also features an on-site Help Centre, complete with FAQs and guides about player accounts, transactions, responsible gaming, KYC procedures, GDPR, and safety protocols.

Support facts

Availability 24/7
Live chat Yes
Email [email protected]
Phone N/A
On-page support Help Centre with FAQs
Before connecting with a support representative, you're required to provide your information. However, you can access support even if you don't have an active Royal Panda account.
Support rating

93 /100

Exceptional response times, but lacks some information

  • 24/7 professional support
  • Quick response times
  • exceptional staff
  • No phone support
  • FAQs inconsistent
  • Some 404s in Help Centre

Kudos to the support team at Royal Panda. Without a doubt, they stand out as one of the most proficient, cordial, and attentive teams I've ever engaged with.

My wait time was a mere two seconds, and I must emphasize their effectiveness and attention to detail. The representative I communicated with tackled both basic and intricate questions with utmost care, even elaborating on technical details not explicitly mentioned on their platform.

Even straightforward queries, for which answers were available on the website, were addressed with patience and clarity. I was never just handed a link or left to find the solution independently.

An essential aspect of my evaluation process is gauging regulatory knowledge through support interactions. I firmly believe every support staff should be well-informed and equipped to offer immediate guidance, and Royal Panda's team excelled in this regard.

The only drawbacks I noticed were the absence of phone-based support, some discrepancies in the FAQ section (primarily concerning payments), and a few non-working links in the Help Centre. However, the unparalleled quality of the support team easily compensates for these minor hitches.

Royal Panda’s site usability, features, and mobile compatibility

Royal Panda's casino website is user-friendly, featuring an uncomplicated user interface (UI) and well-organized menus that are straightforward to access.

While there isn't a specific app, Royal Panda ensures a mobile-optimized experience that works seamlessly across all devices and web browsers.
Royal Panda casino review
Every feature and function is consistent across all devices, and the complete range of games is accessible on mobile.

Usability facts

Mobile app N/A
Mobile games availability Full suite
Ease of navigation Simple and intuitive
Game filters Yes
Search function Yes
Loading speed 0.3
Web UX Good
Other products N/A
The search and filter tools are quite simple. Users can browse various game categories or look for a specific game title or software developer.

Usability rating

88 /100

Mobile-responsive platform with easy navigation

  • Mobile-friendly interface
  • Fast loading times
  • No bugs encountered
  • No advanced filtering

Royal Panda's platform design and user-friendliness are commendable. I had a smooth experience across different devices, including iPhone, iPad, Android phone, and Windows PC. The platform's responsive nature means easy navigation and no performance issues.

However, the platform could benefit from enhanced search and filtering functionalities. Currently, the game sorting is basic, limited to popular categories, new releases, and game types. An absence of advanced search makes it challenging to explore new games or software unless you have a specific title in mind. This results in a potentially endless scrolling experience.

Endless scrolling can be overwhelming and isn't always user-friendly. For better usability, platforms like 888casino set a standard with comprehensive filters encompassing features, game studios, themes, and even volatility. An upgrade in Royal Panda's search and filtering features would elevate its overall user experience.

Expert verdict

To sum up our Royal Panda review, this casino is a top recommendation for Ontario residents who value a diverse game selection, safety, responsible gaming, and dependable customer service.

The casino boasts an impressive lineup of nearly 1,300 games, brought to you by 37 esteemed software providers. For live casino enthusiasts, there's a selection of 150 games, covering popular choices like roulette, blackjack, poker, and more.

The casino's licensing and security are top-notch, and its commitment to responsible gambling is evident with the LeoSafeplay platform that provides a range of helpful resources and tools.

While the Help Centre is informative, customer support is primarily available via email and a 24/7 live chat. Thankfully, the support team's responsiveness and efficiency are commendable, ensuring minimal wait times.

A few areas for improvement include expanding the payment methods, enhancing the FAQ section, and optimizing user-friendly features like search and filtering.


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At Lucky Marmot, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, Lucky Marmot is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.