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Unibet Casino Review Ontario: In-Depth Canada Review 2024

LuckyMarmot
March 27, 2024
Checked by
Dave S

85 /100

Expert rating

One-of-a-kind branded live games

19+. All betting-related products and services regulated by iGaming Ontario are available only to those physically present in Ontario. Play responsibly. Contact ConnexOntario for support.

Unibet Casino Ontario, with its long history in the gambling industry, was among the pioneers to venture into the Canadian casino scene.

Our experts are examining Unibet casino's online slot games, live casino offerings, and mobile options in this year's Unibet Ontario review.

Operator highlights

  • Poker and bingo tournaments
  • Bespoke Unibet games
  • Rewarding loyalty wheel

Pros and cons

  • Extensive help and guides
  • Trusted and reliable
  • Intuitive interface
  • Limited live game selection
  • No video poker
  • No unique features

General info

Launch date 04/04/2022
Company behind Kindred Group
Unibet Casino review

Unibet casino Ontario: Games

While Unibet Casino provides a variety of slots, live casino games, and jackpots, its selection is not as extensive as some other Ontario casinos. After logging in to Unibet, you'll find all the games presented in a grid format with large icons, totaling 159 games across all categories.

The largest category of games at Unibet Casino is slots, with 119 titles. This section includes both standard and Megaways slots, which offer a dynamic layout where the number of symbols changes with each spin. Unibet Ontario also offers 13 jackpot games.

You'll find games from various suppliers like NetEnt, IGT, Big Time Gaming, and more at this online casino. Unibet's live casino section features games such as blackjack, baccarat, and roulette, though the total number of live dealer casino games is limited to 16, including faster-paced versions of baccarat, roulette, and blackjack.

For card game enthusiasts, there are options like baccarat, poker, and blackjack, available in several variations. Additionally, there's a selection of roulette games. While the number of table games is relatively small, at just 24, it does include some entertaining choices, such as a single version of Craps and a few virtual casino poker titles.

Game facts

Expert’s pick Action Jack
Slots total 218
Popular slots 88 Fortunes
Jackpots 29
Top jackpot Carnival Cow
Table games 42
Popular table game American Roulette First Person
Live games 25
Most streamed Unibet Speed Blackjack

Unibet's online casino includes a "New Games" section where you can find the latest additions. While there are three video poker games available, it's worth noting that there is a noticeable absence of Live Poker games for players seeking high-stakes gameplay.

Game types

Games rating

86 /100

Eclectic gaming library

  • Great mobile app
  • Well-organized game sections
  • Variety of live dealer games
  • Sparse games in some categories

Unibet Casino offers a relatively small selection of casino games, with just 119 slots available. When compared to other online casinos like PartyCasino, which boasts nearly 1,500 slots, Unibet falls short in this category. However, Unibet does feature some excellent slot titles, making it a great starting point for those new to slots.

In terms of jackpots, my excitement requires access to progressive jackpots. Unibet does offer games like Divine Fortune, Bonanza Blast, Dancing Drums, and Mercy Gods, but notably lacks any of the Mega Moolah slots or my personal favorite, Age of the Gods: God of Storms 2.

The Unibet live casino section offers only 16 titles, although they are of high quality. While you'll find the usual variations of roulette, baccarat, and blackjack, I was disappointed not to find any live tables with game show themes. I hope they consider adding titles like Pragmatic Play's Sweet Bonanza Candyland in the future.

Unibet's online casino currently features 24 table and card games, providing a reasonable but not extensive selection. Included in this collection are Unibet poker, craps, baccarat, blackjack, and roulette, offering something for most players. If you desire a broader range, you might want to explore BetMGM Casino.

I anticipated a more diverse range of Unibet poker variants, but the options are quite limited. Live Poker is not available, but you can enjoy video versions. I tried Four Card Poker, which didn't excite me, but poker isn't one of my preferred games.

Unfortunately, Unibet's game library does not extend beyond slots and table games. You won't find any bingo, keno, scratch cards, or arcade games. Additionally, there are no game-show-style live dealer games like Deal or No Deal, which is disappointing as it means I can't enjoy the popular crash game, Aviator.

Considering that Unibet primarily focuses on being an online sportsbook, the online casino's offerings might not be surprising. However, if slots and live dealer games are your preferences, then Unibet is a suitable choice. While the selection of table games is somewhat limited, there is a decent variety of classics available.

Software: Some top providers available

Unibet Casino offers games from reputable software providers such as NetEnt, IGT, and SG Digital. Unfortunately, there's no filter to help you easily see all available providers, but popular titles like Gonzo's Quest by NetEnt are part of their game collection.

While Unibet Casino may have a smaller game selection compared to some other online casinos in Canada, it still offers value with live dealer games and Megaways slots. For players aiming for big wins, Unibet's online casino features 13 jackpot slots with the potential for substantial prizes.

Unibet's live dealer casino games are powered by Evolution Gaming, a renowned name in live gaming, although they are presented under the Unibet brand. The library consists of 16 live dealer games, covering all major game types. You'll find 4 roulette tables, 9 blackjack tables, 2 baccarat tables, and even a Bac Bo live table.

Aside from the usual slots, table, and card game options, there are a limited number of other game types available. Slingo Originals offers various versions of Slingo games, which combine elements of slots and bingo. However, Unibet's poker offerings are relatively limited.

Software facts

Most used Microgaming
Total providers 12+
Live providers 2
Bespoke software Yes
Download only Yes

Due to various game providers, the game collection has some unique additions. For instance, Slingo Originals has a special version of Blackjack. To conclude this Unibet Canada review and it's game offerings, let's delve deeper into how these games function on the Unibet Canada app.

Although there's a limited number of providers currently, we're optimistic that this will grow as the casino establishes itself further. Nonetheless, the existing providers are reputable names, offering quality online casino games, further cementing the credibility of Unibet casino Ontario.

Available software

NetEnt
Microgaming
Evolution
Red Tiger Gaming
IGT
Big Time Gaming
AGS
Lightning Box
Everi
Bally
Slingo
SG Digital

Software rating

81 /100

Top software providers included

  • Excellent game quality
  • Varied provider selection
  • Demo mode accessible
  • Limited games from major providers

Every software provider at Unibet online casino brings a unique touch. However, to enhance the online gaming experience for players, Unibet could increase its game offerings. This could be achieved by introducing more games from current providers and by partnering with new suppliers like WMS, Relax Gaming, and Yggdrasil. Such an expansion would offer players a broader selection, akin to what they might find at SlotsMagic casino or PlayOJO.

Currently, Unibet's live dealer section exclusively features games from Evolution. While I'm fond of Evolution’s offerings, it'd be great to also have games from Pragmatic Play Live, Ezugi, and LiveG24. A diverse game portfolio makes players feel more valued.

I observed a lack of live dealer poker in the casino's live section. It would be excellent if, in the future, the casino could include live poker games from providers like Pragmatic Play and Playtech.

As anticipated, games from these providers are mobile-friendly. This adaptability is crucial for a successful casino. The Unibet Canada app seamlessly integrates these games, ensuring they align well with the app’s features.

It's evident that Unibet casino shares a strong bond with these premier software providers, allowing players to indulge in some of the most sought-after online casino games. Nevertheless, it would be advantageous to incorporate games from other major providers like Pragmatic Play and Microgaming.

Payment methods: Could use more

Every software provider at Unibet online casino brings a unique touch. However, to enhance the online gaming experience for players, Unibet could increase its game offerings. This could be achieved by introducing more games from current providers and by partnering with new suppliers like WMS, Relax Gaming, and Yggdrasil. Such an expansion would offer players a broader selection, akin to what they might find at SlotsMagic casino or PlayOJO.

Currently, Unibet's live dealer section exclusively features games from Evolution. While I'm fond of Evolution’s offerings, it'd be great to also have games from Pragmatic Play Live, Ezugi, and LiveG24. A diverse game portfolio makes players feel more valued.

I observed a lack of live dealer poker in the casino's live section. It would be excellent if, in the future, the casino could include live poker games from providers like Pragmatic Play and Playtech.

As anticipated, games from these providers are mobile-friendly. This adaptability is crucial for a successful casino. The Unibet Canada app seamlessly integrates these games, ensuring they align well with the app’s features.

It's evident that Unibet casino shares a strong bond with these premier software providers, allowing players to indulge in some of the most sought-after online casino games. Nevertheless, it would be advantageous to incorporate games from other major providers like Pragmatic Play and Microgaming.

Payment facts

No. of payments 4
Top payment Interac
Minimum deposit C$10
Maximum deposit C$20,000
Minimum withdrawal C$10
Maximum withdrawal N/A
Average deposit time Instant
Average withdrawal time 48 – 72 hours
Average deposit fees No fees
Average withdrawal fees No fees

Customers seeking more details about payments can refer to the payments help centre page, which addresses many common queries to assist with the process. For more specific inquiries, the search bar is available for use.

Players can select a payment method that best suits their online gaming needs. Nonetheless, they should be informed about the minimum and maximum limits for deposits and withdrawals. Before initiating their first withdrawal, it's essential for players to confirm that their account is completely verified.

Deposit methods

Withdrawal methods

Payments rating

81 /100

Specific Canadian payment methods available

  • Low minimum deposits
  • Quick deposit transactions
  • Limited payment choices in Ontario

Given Unibet's international reputation, I anticipated a wider array of payment options; having only four seems insufficient. During this Unibet review, I presumed I'd encounter a broader selection of payment methods.

I was hoping to see e-wallets like ecoPayz and MuchBetter among the choices. It would have been even more appealing if PayPal, like at Caesars or FanDuel, was an option. However, this evaluation of Unibet Canada revealed that the Ontario platform doesn't support any e-wallets, which is quite disheartening.

The overall variety of deposit and withdrawal methods on the Ontario site is surprisingly limited, especially since other Canadian Unibet sites do offer several of the absent e-wallet options. I'm hopeful that the site will introduce more payment methods soon.

Regarding transaction processing times, Unibet withdrawals typically take around three days, which is reasonable. This is mainly due to quicker transactions via Interac compensating for the lengthier card and bank transfer durations. I would also appreciate the addition of faster e-wallet methods.

The deposit limits, ranging from C$10 to C$20,000, are commendable, accommodating both budget players and high-stake gamblers.

Safety features

Unibet Casino Ontario is committed to ensuring the safety of its users and adhering to relevant regulations. It holds a license from the Alcohol and Gaming Commission of Ontario, ensuring the games and features maintain safety standards.

The eCOGRA certification seal is visibly present on Unibet casino's Canada webpage, and it's likely this extends to the Ontario platform. This certification assures players that the games undergo regular audits for fairness.

For users accessing the Unibet casino site, the transmitted data is protected using 128-bit Secure Socket Layer (SSL) encryption. The SSL certificate in use has been approved and verified by Trustwave.

Safety facts

Responsible gambling eCOGRA
Responsible gambling ConnexOntario
Ever blacklisted No
Licensed The Alcohol and Gaming Commission of Ontario
SSL encryption: 256-bit 128-bit
2-step authentication Not available
Company behind Kindred Group
Personal loss limits Available
Self-exclusion Available
Cooling-off period Available

The responsible gaming page provides guidance on recognizing potential gambling issues and seeking assistance. It also offers details on setting limits and opting for self-exclusion.

Licensed by
The Alcohol and Gaming Commission of Ontario
Trusted by
ConnexOntario
RGC (Responsible Gambling Council)
Gamblers Anonymous
CAMH (The Centre for Addiction and Mental Health)
GamTalk
Gam-Anon

Safety rating

86 /100

Licensed, regulated, and secure platform

  • SSL-encryped site
  • Strong responsible gaming features
  • Self-exclusion option
  • Safety information not easily accessible

The standard responsible gaming tools were a welcome sight. However, what truly stood out on the Unibet Canada site were the thoughtful questions in the Responsible Gaming FAQs. These questions are designed to help players assess if they might be struggling with gambling addiction. Regrettably, these weren't present on the Unibet Ontario site, though ample guidance on seeking help was provided.

I appreciate that the responsible gaming FAQs offer more than just generic advice. At the page's forefront, there's vital information directing those in need to assistance for gambling addiction. Moreover, there are contact details for six additional addiction support resources.

The aforementioned responsible gaming tools allow players to implement loss limits, deposit limits, and even self-exclude. These tools are invaluable for individuals wanting to enforce their own gaming restrictions. It's akin to apps that allow you to set daily usage limits, preventing excessive screen time.

Lastly, I'd like to highlight the complimentary services from organizations like Connex Ontario, Gamblers Anonymous, GamTalk, and Gam-Anon. These resources ensure that both players and their families can access support without any financial barriers. In conclusion, Unibet casino clearly places a strong emphasis on promoting safe gambling practices.

Mobile features

For those using Apple devices, the Unibet casino app can be downloaded from the Apple store, while Android users can find it on the PlayStore. The app is quickly installed, enabling players to enjoy games both at home and on the move.

With a robust internet connection, downloading the Unibet app is a matter of minutes, and it's lightweight in terms of storage. Both the iOS and Android versions are virtually identical, offering the same game categories.

The mobile app grants access to a majority of the slot games present on the primary website. Players can explore popular titles from leading providers. From classic slot games to jackpots, table games, and live dealer games, everything is ready to play at your fingertips.

Designed for efficiency, the Unibet app boasts a seamless design, making it user-friendly. It offers direct access to all your favorite casino games right from your device, without consuming too much of your phone's memory.

Mobile facts

Native app iOS, Android
Mobile browser access Yes
Mobile games 300
Top mobile game Gonzo’s Quest
Live mobile games 20+
Mobile UX Excellent
For individuals not interested in downloading the app, the casino's primary website is mobile-optimized. This ensures that players can experience all the site's features on a smartphone screen without any loss in quality or functionality.

Supported operating systems

Android
iOS
windows
Windows
windows
MacOS
linux
Linux

Mobile rating

83 /100

Good mobile features

  • Friendly UX
  • Smooth navigation
  • Great features
  • Some concerning reviews
  • Recurring bugs

The casino's software comes in a handy mobile version through the app. I was thrilled to find that I could access all of Evolution's live dealer games, allowing me to pick the game that matched my mood perfectly.

Numerous offerings from various developers ensure that, whether you're on the casino's native app or its browser-based version, you're in for an unforgettable mobile experience. This casino stands out due to its emphasis on compatibility with a broad spectrum of mobile devices.

A standout feature for me is the striking resemblance of the Unibet app to its desktop counterpart. The consistent design, effortless navigation through game categories, search bar, and different settings make the mobile version nearly identical to the desktop one.

I was keen on noting feedback from other app users to juxtapose their experiences with mine. Sifting through the Unibet casino reviews, the prevalent issue seemed to be the KYC (Know Your Customer) requirements. But notably, there wasn't much commentary about the actual casino play experience. It's worth mentioning that KYC processes are standard across many casinos, including giants like LeoVegas and bet365.

I also gave the mobile website a whirl. Undoubtedly, the app provides a superior experience. It's tailored to prioritize what a mobile user would want upfront. Conversely, the mobile site seems to stretch itself, aiming to emulate the desktop version, which somewhat detracts from its user experience.

Customer support

Unibet Casino Ontario provides customer assistance via live chat, phone, and email. They are also reachable through various social media platforms. The support team is accessible daily between 8:00 am and 11:00 pm.

Finding the customer service section is uncomplicated, though it does necessitate navigating from the "Help & Info" tab. This directs users to the FAQ main page, where contact methods are provided at the bottom. Additionally, there's a "help" icon located at the bottom right, which, when clicked, initiates a conversation with an automated chatbot.

Typically, the bot pulls responses from the FAQs, which means it might take some time before you interact with a live representative. Users also have the option to "submit a request," with buttons available both at the page footer and the upper right corner.

It's worth noting that their support isn't around-the-clock. Response times fluctuate depending on the mode of contact. Email and the request form tend to have longer wait times, whereas reaching out through the phone line or Unibet Live Chat results in more prompt feedback.
Availability 8am – 11pm
Live chat Yes
Email [email protected]
Contact no. 1-855-485-8730
On page support FAQs and Help section
Customer support is also accessible through Unibet's social media platforms. They maintain profiles on Facebook, Twitter, and Instagram. By direct messaging on Twitter or Facebook, you can receive assistance or be guided to the appropriate channel for more detailed help.
Support rating

99 /100

Help Centre is useful but lacks depth

  • FAQ section with search
  • Email and phone contact
  • Active social media channels
  • Live chat support not easily located
  • No 24/7 support

A top-tier casino may boast an excellent selection of games, but if it falls short in customer service, it doesn't score well in my books. In this aspect, Unibet Ontario is somewhat of a mixed bag. Offering numerous avenues for support yet lacking 24/7 availability feels outdated in today's digital era.

Your first point of contact for assistance would likely be the help centre's Frequently Asked Questions section. It encompasses a broad spectrum of topics and is reasonably organized. However, the answers provided could benefit from a touch more detail. I appreciate the feedback option at the bottom, enabling users to indicate where the FAQ might need improvement.

Conveniently, the FAQ's main page highlights direct contact methods, alongside their respective operational hours. The presence of a direct phone line is commendable, allowing for direct human interaction. However, do note that it's not toll-free.

On the plus side, free support options are available. The live chat feature is a quick way to address issues, even though one must first interact with a bot. Additionally, an email option is available for those who prefer to detail their concerns in-depth, though patience is required awaiting a response.

Usability

With the backing of the well-established Unibet brand, one would naturally expect this casino to offer an intuitive and user-friendly interface. Indeed, most of its features and functionalities are straightforward and easily accessible as you explore the platform. That said, the choice to have the help centre page launch in a distinct window does stand out.

Usability facts

Ease of navigation Simple and sleek
Game filters Yes
Search function Yes
Loading speed 0.7 sec
UX rating Good
Other products Sports | e-Sports
The footer section of Unibet's website provides additional links, guiding users to various sections of the platform. These links lead to vital and non-game-related information such as responsible gaming guidelines, the privacy policy, a betting guide, and other relevant topics.

Usability rating

86 /100

User-centric navigation

  • Easy to navigate
  • Fast loading times
  • Game recommendations
  • No theme or provider filters

I have to admit that Unibet casino does a great job of giving you the most important information upfront. So, with the main banners promoting new games and the like, you also have featured games clearly visible on the casino homepage for consideration. 

Moving from one page to another is not difficult because the pages load very fast. Also, you get what you expect from the pages as there are no broken links. I also really liked the green colour used for the site and found it easy on the eyes. 

The Help Centre, however, pops out on a different page, which I sometimes find disorienting. It makes me feel like I’m going to visit a different website. But, the good news is that the Help Centre is well-organized and has a good search function. 

There’s no doubt that Unibet probably has one of the best usability functions around, second maybe to the Coolbet online casino. I can see that they took the best of their sportsbook to also create a casino that keeps the focus on what the player needs the most. 

Expert verdict

Unibet Ontario has made significant strides in the online casino realm. Primarily recognized for its sportsbook, the platform has diversified to cater to casino players. A broad spectrum of games from elite providers graces the site, though expansion is anticipated.

The major drawback is the customer service. While offering live chat, email, and a phone line, the support isn't round-the-clock. They operate for 15 hours daily, seven days a week, potentially leaving some players in a lurch outside these hours.

In essence, Unibet Ontario boasts a user-friendly interface, and its mobile apps offer seamless gaming experiences. Given its reputable brand name, we anticipate continued growth and enhanced offerings for the Ontario gaming community.

FAQs

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Ads Disclosure

At Lucky Marmot, we provide personalized casino and sports betting offers through affiliate links, earning us a commission at no extra cost to you when depositing. We urge readers to abide by local gambling laws, which may vary and change. Please note, Lucky Marmot is not a gambling operator and doesn’t offer gambling facilities. We can’t be held responsible for third-party site activities, and don’t condone gambling where it’s prohibited.